Doubletree By Hilton Hotel London Ontario

“Ayoub was excellent.”

I sent in this review already, but for some reason it never posted. In short, the moment we entered the lobby and was greeted by Ayoub, he set the stage for the rest of our stay. He didn't know it when he upgraded our room to the executive suite, but my wife and I were celebrating our 28th weddin… lisää

I sent in this review already, but for some reason it never posted. In short, the moment we entered the lobby and was greeted by Ayoub, he set the stage for the rest of our stay. He didn't know it when he upgraded our room to the executive suite, but my wife and I were celebrating our 28th wedding anniversary. London was a stop along the way. I booked late - berry berry bad husband! - so I was only able to book a room with double beds, so the upgrade was most excellent. We are very grateful for Ayoub's excellent service and for his generosity. However, when I called the hotel a few nights before we arrived to add on the breakfasts etc. The woman who answered the phone was very terse, then she hung up - or, to be fair, we got cut off but that didn't seem plausible given I was at home with a strong signal and presumably, she was on a landline - I called back and she didn't apologize for us getting cut off mid-sentence. For the record, I was not at all rude nor did I make any demands; I was honestly just calling to add breakfast. She was very direct with me; I didn't feel like I was calling someone in the hospitality industry. It should be noted, it was clear she had an Indian accent, and as a brown guy but fully immersed in Canada for generations - we are Canadian - I've had this happen before with people who look like me and are from India. Some people are just not nice to their own kind. I have an idea why but that's another issue altogether. These people need to be trained properly so they deal with everyone in a professional manner. This is the Hilton, and at least in this part of our experience, it didn't feel like it. You need to hire more people like Ayoub, not because he upgraded us, but because he was professional and kind throughout.

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“Hockey team stay”

Hockey tournament stay. Check in was quick - room was ready early. Hotel is clean, rooms are a little outdated. The restaurant and bar at the hotel close early, thankful for Uber Eats. The kids enjoyed the pool, needs a little renos. Parking at the hotel is pricey, $40/night. Public parking availa… lisää

Hockey tournament stay. Check in was quick - room was ready early. Hotel is clean, rooms are a little outdated. The restaurant and bar at the hotel close early, thankful for Uber Eats. The kids enjoyed the pool, needs a little renos. Parking at the hotel is pricey, $40/night. Public parking available across the street with SpotHero website. Would visit again.

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