Residence Inn By Marriott Mont Tremblant Manoir Labelle

“Comfortable and clean. Helpful staff.”

Very clean, comfortable bed, helpful friendly staff. Only 2 negatives. The lighting in the rooms is very poor- during the day you can open blinds to get as much daylight but otherwise we were using phone torches to find things/plug in chargers etc. Also, whilst breakfast is plentiful and a good c... lisää

Very clean, comfortable bed, helpful friendly staff. Only 2 negatives. The lighting in the rooms is very poor- during the day you can open blinds to get as much daylight but otherwise we were using phone torches to find things/plug in chargers etc. Also, whilst breakfast is plentiful and a good choice, the cooked breakfast can be very dry - unless you add ketchup!!

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“Convenient clean place with a nice hot tub”

The pros. The hotel is very conveniently located a short walking distance to the cabriolet and at the base of the pedestrian villiage. We found the front desk staff to be helpful and friendly. The breakfast was one of the better of it's type we've had- the usuals- eggs, bacon, sausage, french t... lisää

The pros. The hotel is very conveniently located a short walking distance to the cabriolet and at the base of the pedestrian villiage. We found the front desk staff to be helpful and friendly. The breakfast was one of the better of it's type we've had- the usuals- eggs, bacon, sausage, french toast sticks, cereals, yogurt, oatmeal. They also had fresh orange slices, apples or bananas, hard boiled eggs, quiche-like things, sliced cheddar, bagels, bread and english muffins (whole wheat options would have been nice), sweet bakery bread (banana nut?, blueberry). As someone who can't have milk I really appreciated the oat milk and the coffee was pretty good. There was a filtered water dispenser in the common area which was open at night as well. The beds were comfortable and clean. Cleaning staff did a good job cleaning the rooms, sometimes the lobby seemed dirty but I imagine it's hard to maintain a hotel when people are walking around in ski boots. Water pressure in the shower was good and there were shampoo etc dispensers mounted on the shower wall. Although we didn't cook in the suite the kitchen was decent- big fridge, basic kitchenware, microwave, and dishwasher. The hot tub was great for apres-ski. Cons: Info in the rooms about the village/restaurants/mountain would have been nice. There was none. The night we checked in, the hotel lobby was disgusting- garbage on the floor and dirty cups and napkins on the coffee table. While it was clearly left a mess by other guests, no one seemed in a rush to clean it up and it did not make for a great first impression. Rooms themselves were ok. Seemed recently-ish updated- suite entrance floor not in great condition but again...ski boots. Couch cushions and chair bases were wipeable and clean, but the dining chair backs were stained and the shower walls could have used some grout cleaning. We stayed in a 2 bedroom suite which was a little small for our 5 person family. The downstairs bedroom did not have a lot of space- it was tight with 2 full sized beds and a dresser in there. One floor lamp and a wall light between the beds provided minimal light. The upstairs bedroom was much more spacious but also dark and could have used another lamp. And if you only have one floor lamp WHY make the shade black so that it lets in even less light?? They really need to have more spots to lock up skis outside the hotel. It was a pain to shlep them down to the sub parking level because the front ski lockers/rack was full. By April the snow on the path to the hotel was gone and after walking from the cabriolet to the hotel on pavement in ski boots carrying equipment it would have been much nicer to lock them up out front. All in all we had a decent stay. I would rate it a 7.5/10 and would return.

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“Great location and pleasant staff”

Overall our group of eleven had a very enjoyable stay. I know individual experiences vary, but contrary to other reviews, we had excellent service from the front desk. They were always polite and helpful, and were very patient with my non-native French. Pros: Great location, front desk staff, h... lisää

Overall our group of eleven had a very enjoyable stay. I know individual experiences vary, but contrary to other reviews, we had excellent service from the front desk. They were always polite and helpful, and were very patient with my non-native French. Pros: Great location, front desk staff, housekeeping services, and breakfast (although a little more variety would be nice). Cons: Dimly lit rooms, no real gym (didn't bother me but did bother my son), no hotel lounge/bar (although in village with other options), could use some updates (but similar to other hotels at ski resorts).

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“Spoiled by poor front desk team. If you can ignore them you will be just fine!”

First the positives - the housekeeping staff were excellent - friendly and doing a great job. As a party of 7 we stayed for 10 nights in two two room duplex rooms. The staff in the breakfast room were also friendly and helpful. The rooms themselves were fine (need updating) but perfectly functi... lisää

First the positives - the housekeeping staff were excellent - friendly and doing a great job. As a party of 7 we stayed for 10 nights in two two room duplex rooms. The staff in the breakfast room were also friendly and helpful. The rooms themselves were fine (need updating) but perfectly functional. The negatives? The rooms are so dark as to be dangerous- especially with children. This definitely does not meet the Marriott lighting standards. The staff at the front desk were dreadful throughout our entire stay. Disinterested, arrogant, unhelpful . I stay in a lot of Marriott family hotels around the world (Titanium member) and am therefore predisposed to expect good things. I have never encountered anything this bad - given how nice the other staff are I find this very confusing. This applies to every interaction. Was never able to access the premium wifi and front desk were not interested. Netflix and the internet keep kicking you out - again no interest. Someone needs to sort this out please!

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