Millcroft Inn & Spa

“10/10”

Great atmosphere! The only thing I wish they had was a full body mirror in the room! Super clean and great service. Room service was fast and amazing too.

“Exceptional”

Beautiful facilities. A treat to be in outdoor pools with snow falling. Food was exceptional and we had a new menu. Staff were outstanding, friendly, helpful and so cheerful. Lisa was excellent server. Thanks Lisa for moving us as a surprise to sitting over Falls. A wonderful mini vacation.

“Nice but needs some TLC”

My husband and I stayed for 2 nights in January 2026 for a small getaway. We booked the Warm up to Winter Package which included specialty coffees. There was a bit of confusion with staff as we were told we could interchange the drinks for something else which we could not, and the dining room woul… lisää

My husband and I stayed for 2 nights in January 2026 for a small getaway. We booked the Warm up to Winter Package which included specialty coffees. There was a bit of confusion with staff as we were told we could interchange the drinks for something else which we could not, and the dining room would not accept them, even though the lounge was right next to us. The warm fire pits they advertise and promote were covered in snow and not in use at all. We were in the Manor House, and one morning the pathway had not even been shovelled yet at 830am for us to get to the main building for breakfast. We were located on the 2nd floor and sounded like we were right next door to the furnace room as we had to shut the bathroom door because it was very loud. The room was tired looking, but maybe that's the charm?, the bed was comfortable. One of the shower amenities had broken off and left in the corner of the bathtub and unfilled for our usage. The pen left in the room had dried out on the desk. The presentation of all meals were excellent, but all were COLD, every single time. I asked my husband if we should send it back, and we didn't, but the people across from us did. So we were not the only ones getting served cold food. Outdoor grounds we did not take advantage of, snow shoes were also available, but it was way too cold outside during our stay. The spa was nice, but overpriced. We had a couples massage in the morning and a pedicure special in the afternoon. There was another lady having a pedicure, obviously a regular. She continued to make and receive phone calls during our appointment which I found rude that she was not reminded that we were in a Quiet Zone...very annoying. We also did not have polish, so we were left to just sit there and basically short changed by 15 minutes, so be aware the price is still the same. The outdoor springs were very nice, but the the cafe seats were very tired looking and needing replacing. The steam room off the indoor pool was out of service. Sadly, there is so much room for improvement, and I am surprised being a part of the Vintage Hotel group, things are not maintained. It has alot of potential to be great again, but needs some TLC.

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