Living Water Resort And Spa

“Another Wonderful, relaxing stay”

My husband and I enjoyed another wondeful stay, Sep. 6 - 10. We were in 5106 (one bedroom suite) and it was very comfortable. On Sunday our niece and family joined us for lunch in the restaurant on the premises, Lakeside Seafood & Grill. Their food is always delicious and good size servings. We… lisää

My husband and I enjoyed another wondeful stay, Sep. 6 - 10. We were in 5106 (one bedroom suite) and it was very comfortable. On Sunday our niece and family joined us for lunch in the restaurant on the premises, Lakeside Seafood & Grill. Their food is always delicious and good size servings. We lucked out on good weather and enjoyed walking around in the town. At this time they are featuring beautifully painted Muskoka chairs all along the main street. We plan to come back next year.

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“Living Waters Resort”

Our recent stay with this resort was less than wonderful. We originally booked at the resort across the road but as it was under renovation we were moved to this resort which is supposed to be a higher end facility. It isn't and I look forward to staying at the newly renovated Living Stone Resort… lisää

Our recent stay with this resort was less than wonderful. We originally booked at the resort across the road but as it was under renovation we were moved to this resort which is supposed to be a higher end facility. It isn't and I look forward to staying at the newly renovated Living Stone Resort once completed. Our room was not ready when we arrived, but we were able to complete the check in process. There were 3 to 4 people at the front desk at that time, approximately 2:30-2:45. We were sent a text at about 4:15 that the room was ready. We then made our way to the front desk to get our keys, there was only one person on the front desk, there were 2 groups in front of us and before we reached the front of the line there were 5 or 6 groups behind us. Why was there one person left to handle the busy check in time by himself? One other individual come back to the desk when it was our turn. Our wait was at least 20 minutes. Really not acceptable. Once in possession of the key, we went to our room, where we found the door left ajar. We found during the stay that the door did not close unless pushed to do so. During our stay we found many issues with the room (I think the number was 2212). Some of these were mentioned to the front desk when we checked out. We also sent a separate email to the management to which we have still not received a response. Specifically, the under counter light activated by the microwave did not work; the toggle switch on the bathtub faucet is stuck so that the water comes out of the shower head only; the USB ports by the table/chairs did not work; the water temperature in the shower only got Luke warm, at most, then hot cold, warm, cold, warm, etc.; at 10 p.m. on Monday evening, a staff person was outside our door at the garbage/recycling room to empty the bins, not an appropriate time to be doing this job as we were in bed trying to go to sleep; the on/off button on the TV remote did not work (we got it on by the button on the TV itself, and never turned the TV off during the rest of our stay; all other buttons worked); we also found the kitchen tap leaked at the counter top connection when running hot water. We noted that the bedside lights and the room lights on opposite side of room are all on one switch. Not very convenient. What is the point of having bedside and reading lights when they only work if the other room lights go on at the same time? These lights need to have separate switches. We also noted that there are no safety bars in the bathroom. As a lot of the clientele are older, it would behoove the resort to have bars available for exiting the bathtub, especially as the tub was very deep. Given the toggle switch on the tub didn't work, we had to fill the tub to use the jets by using the shower head, then the temp of the water was not warm enough to enjoy it. About 45 minutes after using the jets and the tub had been emptied, the jets came on by themselves, ran for about 2-3 minutes and then turned off by themselves. I was later told by a friend that this type of jet tub does this but there should be some form of instructions provided in the tub area to advise you of this. We found this room was subjected to excessive noise from the numerous laundry carts that came and went to/from the linen chute which was directly across the hall. At times it felt like I was staying beside a railroad. The bins the staff use to move the dirty linens are very noisy. Perhaps the resort should look into mitigating this issue. There was also a lot of noise from other guests entering and leaving their rooms who allowed their doors to slam shut. The resort should consider installing self closers to minimize noise and disruption. We also noted that the shower could use a very thorough scrubbing of the grout as well as a cleaning of the front of the tub around the access panel. It would also be nice if there was some entertainment areas for adults, like a pool/billiards table, area to play cards, like cribbage and euchre, scrabble, yatzee, etc. The lobby area provided free coffee in the mornings which was a bonus. There is a pool with a slide and two hot tubs one indoor and one outdoor. Unfortunately, when we were using the sundeck around the outdoor hot tub, parents allowed their children into the hot tub to "swim" and splash. One mother told her child to go ahead and splash on the side opposite to where she was sitting which was going to splash us as the people who had been sitting there left. She said "go ahead there is no one there". I voiced an objection her which she didn't seem pleased with. It would be nice if the hot tubs could remain to use by adults only especially given there is a very large pool for the children to play and splash in. We did use the onsite restaurant and found the staff quite pleasant, the food and drinks were very good but they are on the upper end of the price range. There is a roof top deck area which is quite large and has comfortable seating and great views of both the water and the mountains, unfortunately there were quite a few wasps that had settled in to some of the gaps on the wall edges so we didn't spent much time up there. The exercise room is pretty well equipped with various machines and weights but there is no room to sit on the floor and to stretches or exercises. Perhaps lose a couple of machines to provide a small area for this, or relocate this room to a larger area. The staff were friendly and we had no issue with them, but the cleaning staff need to respect the guests and give way in hallways when encountering them. We had to squeeze by moving bins of laundry at times and no one said excuse me or stopped to let us go first. Just common courtesy.

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“You get what you pay for!!”

The hotel room was average with comfortable pillows. Wanted a romantic evening at their seafood restaurant but the food was very poor quality. Do not order the tacos, menu was extremely over priced for what you got. I was wanting to get dressed up for dinner but it is just not that atmosphere :( … lisää

The hotel room was average with comfortable pillows. Wanted a romantic evening at their seafood restaurant but the food was very poor quality. Do not order the tacos, menu was extremely over priced for what you got. I was wanting to get dressed up for dinner but it is just not that atmosphere :( The seafood chowder was very good.

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