Holiday Inn Kingston Waterfront By Ihg

“One more chance - and we're glad we did!”

We have stayed at this hotel a number of times in the past few years and brought several friends and family two years ago. At that time, experience was less than optimal. Parking (which you pay for) was difficult (one night could not find a space) and also not recognized at IHG members. Not a big d… lisää

We have stayed at this hotel a number of times in the past few years and brought several friends and family two years ago. At that time, experience was less than optimal. Parking (which you pay for) was difficult (one night could not find a space) and also not recognized at IHG members. Not a big deal, but folks in our party were given complimentary breakfast vouchers (hadn't booked through IHG for years). We weren't recognized as IHG member or given vouchers. When I asked, was told we need to be members - have been members for years. This year, we decided to give it one more try and I'm so glad we did. Check in was great with follow up texts the next two days. Wharf and Feather folks were amazing, too. We will happily go back and recommend!

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“Nice hotel, though more at HI Express level than full HI”

Good room (Queen with 2 beds); we had hoped to swap for a 1- bed King, but reception said they were fully booked and that anyway it would cost extra. Strange, receptionist (Malik) was more arrogant than helpful. Location great, 3 mins walk to the tour boat jetty. Public transport challenging mainly… lisää

Good room (Queen with 2 beds); we had hoped to swap for a 1- bed King, but reception said they were fully booked and that anyway it would cost extra. Strange, receptionist (Malik) was more arrogant than helpful. Location great, 3 mins walk to the tour boat jetty. Public transport challenging mainly due to the Downtown bus stand renovation; we asked a driver which bay line 2 (train station) left, and 2 minutes later we saw line 2 departing from another bay around the corner 300 m further! So had to take a cab... Balconies and river view nice (90' angle). Nice buffet breakfast for 22$. Main reason why we did not feel the HI level of quality, next to reception, was the whole motel like setup of the building. All quite bare bones. But they were renovating, that influences the feeling.

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“Nice hotel in a great location!”

This hotel is in a really great location. Nothing too special about the hotel itself or the rooms, but the harbor view was nice, and the location was super convenient to walk to restaurants! Would definitely stay again if we were in the area.

“Could have been better”

The hotel is located downtown on the water (Lake Ontario), very close to many downtown amenities. Our king room was clean and the bed very comfortable. We were very satisfied with the in-house restaurant (the Wharf and Feather), such that we ate both dinners there, first night on the patio and seco… lisää

The hotel is located downtown on the water (Lake Ontario), very close to many downtown amenities. Our king room was clean and the bed very comfortable. We were very satisfied with the in-house restaurant (the Wharf and Feather), such that we ate both dinners there, first night on the patio and second night indoors (on account of bad weather). The reason for just an average rating is this. The occasion for us being there was my wife's nursing reunion, for which husbands were not invited. This meant time on my own, some of which I had intended to watch TV (golf, baseball and the Belmont Stakes). Unfortunately, there was a malfunction of the TV - it could not bring regular channels, although I could access my bill and pay online. A service person (Mohammed) came to the room and attempted to remedy the situation, without success, but he certainly did try (we were present). Interestingly, the couple with whom we had dinner that evening had the same problem with their TV, leading us to question how widespread the problem might have been. For anyone planning to stay here and intending to watch TV, the first thing I would do is check out the TV before you unpack.

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