Best Western London Airport Inn & Suites

“Very friendly”

Very friendly from the time we arrived at the motel. Hot Breakfast was really good and lots of variety. Shuttle to the airport was very friendly. I would recommend this hotel to family.and friends.

“Noisy guests reflect poorly on Hotel”

Rooms and hallways, breakfast dining area were very clean. The breakfast was varied with roasted potatoes, scrambled and hard boiled eggs, sausage, oatmeal, cook your own pancakes and waffle machines, whipping cream and syrup, toast, bagels, jams, cold cereal, juices, tea and coffee. The breakfast … lisää

Rooms and hallways, breakfast dining area were very clean. The breakfast was varied with roasted potatoes, scrambled and hard boiled eggs, sausage, oatmeal, cook your own pancakes and waffle machines, whipping cream and syrup, toast, bagels, jams, cold cereal, juices, tea and coffee. The breakfast area was kept well stocked. Staff were courteous and helpful. Unfortunately there were multiple sport teams booked. Our family of 11 had 4 rooms booked and we were dispersed among the hallway "sport teams" rooms. Our booking was made direct a month in advance not through a 3rd party. When we checked in and commented on the noise level (difficult to hear the front desk attendant) we were told quiet hours were from 11pm to 7am. And that guests were encouraged to congregate in the dining area. Unfortunately all the youth did not adhere to this and no adults were giving much oversight. At 1:00 am I had to tell a group of youth sitting on the floor in our hallway to quiet down. I also texted the front desk who went and spoke to the youth to move on. I would suggest: 1. BW increase staff presence in hallways and address disruptive behaviour. 2. Keep block booking closer together to minimize chance of unsuspecting guests sandwiched between noisy rooms.

vähemmän