Holiday Inn Hotel & Suites London By Ihg

“A great place to stay!”

This is a great hotel and an even better location. The staff greeted us so kindly and were so helpful always. Always a friendly face!! The downside was the pool in the morning was very icky and the kids wouldn’t get in it. If you’re in the area you need to go to Earls Kitchen & bar, it’s was a… lisää

This is a great hotel and an even better location. The staff greeted us so kindly and were so helpful always. Always a friendly face!! The downside was the pool in the morning was very icky and the kids wouldn’t get in it. If you’re in the area you need to go to Earls Kitchen & bar, it’s was amazing!

vähemmän

“Few minor complaints but overall a great hotel”

First time going to London to attend a friend's wedding, and I booked this hotel because it offered what we wanted for a 2-night stay, and the reviews were good. The restaurant and gym weren't open due to renovations, but that didn't bother us as there were nearby places to eat. Right across from… lisää

First time going to London to attend a friend's wedding, and I booked this hotel because it offered what we wanted for a 2-night stay, and the reviews were good. The restaurant and gym weren't open due to renovations, but that didn't bother us as there were nearby places to eat. Right across from the hotel was a 'Stacked' restaurant so it was an easy walk to go there for breakfast. And we had no plans to work out on the weekend, so a gym closure didn't matter. Their pool was open though. We had driven almost 4 hours to get there and check-in time was 3:00 p.m. We arrived at 3:30 p.m. and were told that our room wasn't ready and it would probably be another 30-45 minutes. We weren't the only ones as there were several others waiting for their rooms. We left our luggage with the front desk and looked around stores across the street but our room wasn't ready until 4:40 p.m. Not a great start. As well, each room description indicated that there was a microwave in every room and ours did not have one. We didn't need it, but if you do need one you should double check when you arrive that one is in your room. And, we were there for 2 nights and housekeeping didn't come on our second day. We didn't need housekeeping for just 2 nights, but would have been good to have been told services had been reduced for short stays. Just minor complaints. We would still go back to this hotel though, as the location is great, with lots of free parking, staff are very friendly, the rooms and general hotel areas are very clean, and the bed was very comfortable. Hopefully the late check-in was something that wouldn't happen if we went again. The hotel provided great value for money and it is in a good area with loads of restaurants and stores in the area.

vähemmän

“One elevator. Not great.”

One elevator for a nine floor hotel was not great. Be prepared to wait for a long time unless it’s very early morning or late evening. I took the time to write this review on my seventh minute waiting for an elevator.