Four Points By Sheraton St. Catharines Niagara Suites

“Great spot”

Great place to go with families. Had a great time. Reasonable price and would recommend

“A fancy Four Point”

This is the fanciest Four Point I have stayed in Canada so far. It is very spacious and I wonder if the building itself may be another hotel such as an Embassy Suites before. The restaurant menu is pretty pricey, but the food (for dinner) is decent. The swimming pool is a bit small and out of th… lisää

This is the fanciest Four Point I have stayed in Canada so far. It is very spacious and I wonder if the building itself may be another hotel such as an Embassy Suites before. The restaurant menu is pretty pricey, but the food (for dinner) is decent. The swimming pool is a bit small and out of the way for my comfort. The room is a suite and tastefully decorated, but I did not find any USB port in the bedroom to charge my phone. (Another clue for an old building even though the renovation is well done except the bathroom door frame and towels.) It was a very snowy day but no underground parking even though the hotel charges $7 parking fee. (I only stayed for one night!) This is a surprise since the location of St Catherines is not like Toronto downtown. The snow shovel job was well done when I left at 7:30am in the morning for work. It’s a comfortable and relaxing stay nonetheless.

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“Customer service is good”

A few food things to share - Carolina in the bar was friendly and attentive; Venisha at front desk also helpful. Improvement needed: Chicken sandwich was dry and appeared to be chicken strips and not a chicken breast. The lights under the 'canopy' never worked despite my mentioning it several times… lisää

A few food things to share - Carolina in the bar was friendly and attentive; Venisha at front desk also helpful. Improvement needed: Chicken sandwich was dry and appeared to be chicken strips and not a chicken breast. The lights under the 'canopy' never worked despite my mentioning it several times over three nights. I was told, "The breaker must have tripped, Maintenance will have to fix it". It is extremely dangerous to walk from a well-lit parking lot to a dark entrance that spans 30 feet. The king size bed in room 2010 needs to be replaced--it was THE WORST hotel bed I have ever slept on. Lighting in the bedroom and bathroom also needs to be enhanced, as it was very dark despite all window shades open and lights on.

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