1 Hotel Toronto

“First impression of Toronto”

First of all I would like to shout out the staff in this hotel. From opening doors, taking care of luggage to turn down service at night, the staff was elite. Manis helped us to our car and gave us water bottles as we departed. He was very friendly and extremely helpful. The entire hotel is dedicat… lisää

First of all I would like to shout out the staff in this hotel. From opening doors, taking care of luggage to turn down service at night, the staff was elite. Manis helped us to our car and gave us water bottles as we departed. He was very friendly and extremely helpful. The entire hotel is dedicated to being eco friendly. When we stepped inside we noticed how beautiful the interior design was. The candles in the evening (lobby and flora lounge) were beautiful. The hotel is located in an area that is walkable to nearby coffee shops, bars, and restaurants. The room was very clean and we especially enjoyed the turn down service each night. We thoroughly enjoyed the gym, the equipment was top tier with products from Rogue, TRX, and Therabody. We dined enjoyed a cocktail at Flora lounge (if you join the hotel membership you receive a complimentary cocktail!) and dinner at Casa Madera which is located within the hotel. The dining was overall wonderful and we are glad we included it in our trip. Value was wonderful and the noise levels within the hotel were very respectful. The city noise is unavoidable as it is located down town. We highly recommend choosing the 1 hotel for your accommodations in Toronto and we can’t wait to try out the other locations around the globle.

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“1 Hotel Turned a Problem into the Best Service I’ve Ever Experienced”

I took my teenage son to Toronto for a YungBlud concert and decided to make it special by booking two “luxury” hotels: one night at another high-end hotel, and the rest of the weekend at 1 Hotel (where I’ve stayed before). Both were in the $500–$700/night range. On paper, they looked the same. In r… lisää

I took my teenage son to Toronto for a YungBlud concert and decided to make it special by booking two “luxury” hotels: one night at another high-end hotel, and the rest of the weekend at 1 Hotel (where I’ve stayed before). Both were in the $500–$700/night range. On paper, they looked the same. In reality, they were not. When we checked into our room at 1 Hotel, there was an issue: because a window had been left open before we arrived, the room had been invaded by what looked like tiny garden bugs or baby mosquitoes. Thousands of them. Not what you expect at this level. Not their fault. There is a huge garden outside the window and if the window if left open they will naturally flow towards the light and heat. What impressed me was not that something went wrong, but how they handled it. Immediate response: As soon as we mentioned the issue, they switched our room right away. No defensiveness, no excuses, just, “We’ll fix this now.” Above-and-beyond service: We realized later we’d left a bottle of champagne at the first hotel. That hotel told us to “just order an Uber” to get it. When I mentioned this to 1 Hotel, they personally contacted the other property, arranged for their concierge car to bring the bottle over, put it on ice, and delivered it to our room. Thoughtful apology: That night, we received a plate of fruit and strawberries with a handwritten note apologizing for the inconvenience. Financial gesture: At checkout, they had already removed the $50 valet fee from the bill without me asking. Follow-up after the stay: On the drive home, I received a personal email from the hotel manager, apologizing again and offering us an upgrade on our next stay. Two hotels called themselves “luxury.” Only one behaved like it when things went sideways. 1 Hotel turned a potential horror story into a masterclass in hospitality. They didn’t just fix a room; they restored trust and made us feel genuinely cared for. I will absolutely stay here again and recommend 1 Hotel Toronto to anyone who wants true 5-star service, not just 5-star pricing.

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“Great Service”

Great hotel and service , very clean and eco friendly space- zen vibe

“When service makes all the difference.”

When you visit a city with a thriving culinary scene like Toronto, access matters. And when you’re trying to get into a fully booked restaurant, a great concierge can truly make your trip. That’s exactly what we experienced at 1 Hotel Toronto. Robin, a Les Clefs d’Or concierge, brings a beautiful … lisää

When you visit a city with a thriving culinary scene like Toronto, access matters. And when you’re trying to get into a fully booked restaurant, a great concierge can truly make your trip. That’s exactly what we experienced at 1 Hotel Toronto. Robin, a Les Clefs d’Or concierge, brings a beautiful balance of experience and refinement, able to secure hard-to-get reservations and just as thoughtfully guide you when something isn’t available. That kind of discernment really shapes the experience. What stayed with me just as much was the warmth across the team. Camila at the concierge desk was so kind, our kids loved chatting with her in the lobby, and she even sent us off with personalized coloring pages and apples from the farm stand for the ride home. Such a thoughtful touch. The valet and bell team were equally welcoming. C2 who drove us in the house car, suggested we visit the Distillery District on our way out-and it ended up being one of our favorite spots in the city. At breakfast, Hanan was especially accommodating when our kids were being a bit fussy and helped us order a wonderful meal with such ease. Shamar at the front desk was also incredibly warm, adding to the overall feeling of being well taken care of. Even simple moments-a cocktail at the lobby bar or breakfast-felt elevated because the conversations were so warm and genuine. It’s not just about service, it’s about how that service is felt.

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