Doubletree By Hilton Hotel Toronto Airport West

“Nice 1-night short layover”

Flying back to LA from Europe, we had a very nice 1-night short layover at the Doubletree. Sahil was especially great. Because there were empty suites available, via a chat on the app, he very kindly gave us a Diamond upgrade into one on the 9th floor. The room was huge. The airport shuttle was gre… lisää

Flying back to LA from Europe, we had a very nice 1-night short layover at the Doubletree. Sahil was especially great. Because there were empty suites available, via a chat on the app, he very kindly gave us a Diamond upgrade into one on the 9th floor. The room was huge. The airport shuttle was great. We just wished we had more time at the hotel, as we arrived late at night, and had to leave early the next morning. We will gladly return to the hotel, and hope to spend more time there, when we are next in Toronto.

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“Check That Your Bed Sheets Are Clean”

This stay started off poor. We got to the room ready to have a quick rest after a long flight only to find some small stains on the bedding. I take pictures and go down to show front desk and she offers to rather change the room or change the sheets. I figured changing the room would be quicker as … lisää

This stay started off poor. We got to the room ready to have a quick rest after a long flight only to find some small stains on the bedding. I take pictures and go down to show front desk and she offers to rather change the room or change the sheets. I figured changing the room would be quicker as we wanted a quick rest then getting new sheets. I asked her "will this room be clean" and she reassures me it would. So we get our luggage, go to the new room and it was way worse. Blood stains all over the sheets. Like why would they think anyone would want to rent a room with blood stained sheets? I took pictures disgusted that this room was even worse and immediately ask for a manager. He let us go back to the original room and had someone come change the less dirty sheets that still had small stains, which left us not being able to rest prior to our trip. He did offer us complementary breakfast for this but mentioned something like "well the housekeeper checked and didnt see anything" I had pictures to show so it felt like they didnt believe us. Then we noticed there was no soap in the bathroom so when the lady came to change our sheets we asked and she said she had none till tomorrow. why wouldnt our room be stocked up and clean for our arrival? Then what made me a bit upset was the fact this same thing happened last time I stayed there. I order the shuttle for 640 am and like always was told "be in the lobby 10 minutes early" well it is now 640, and the driver says we will be a few more minutes and they were waiting for 2 other guests. Well why would we even wait if they couldn't be considerate of the time? turns out it was 2 pilots walking from the breakfast room late. Not 10 minutes early like we were all told. It was very inconsiderate for everyone who was on time and for us not to leave on time. Its not our fault these pilots couldn't be on time. Even when bringing this up to front desk later on to make sure our next time we were on the shuttle, nothing was done. This same thing happened before. Sad nothing has changed. The other issue is calling for the shuttle at the airport to pick you up. they transfer you to the driver but the headset they use makes it so staticy its so difficult to hear what they are even saying and the post number the website tells you to wait at is different than what the driver tells you. When I call the hotel back to say I cant understand what they are saying they refuse to tell me which post number then just reconnect me with the driver which was very unhelpful. another day they did just connect with the driver and got back to me to say how long which. was was more convenient and should have just been done in the first place. The complementary water was nice daily though and the bedding was comfy but just make sure you check your sheets because that was 2 different rooms with dirty sheets. Also they should maybe have a manual of how to use the shower tap because it wasnt a normal faucet for hot and cold. it was like this double latch thing and very difficult to figure out which way you put to adjust the temperature. the two levers were very hard to use making it very inconvenient

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