Holiday Inn Express & Suites Toronto Airport West By Ihg

“Close, cheaper, comfortable, and a free shuttle.”

First time staying at this Holiday Inn Express location, which was very convenient with the free shuttle from Pearson airport. Only downside which I had no idea of and not listed is that the shuttle comes every 40 minutes, even though the drive is 10 minutes, but with traffic would make sense. The… lisää

First time staying at this Holiday Inn Express location, which was very convenient with the free shuttle from Pearson airport. Only downside which I had no idea of and not listed is that the shuttle comes every 40 minutes, even though the drive is 10 minutes, but with traffic would make sense. The hotel was clean, spacious, close to restaurants to eat at, includes a free breakfast, which I did not utilize, and comfortable. The pool was small, but decent, and the hotel tub wasn't much of a hot tub, it's more so made for 1 person. The king sized room with living room I had received was excellent. It was comfortable, spacious, and I enjoyed an excellent sleep in this room. The hotel staff were friendly, professional, and helped answer the questions that I had. They were also very helpful with booking the shuttle. Overall, great value for money, comfortable, spacious, a free shuttle to and from the airport, and a good choice for a close hotel airport.

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“A Disappointing Stay”

Not the best Holiday Inn Express in which we've stayed. We booked months in advance yet when we arrived, very tired after hours of flying from Manchester, UK, we were given room 337, at the very end of an extremely long corridor. It turned out to have a connecting door to the room next door in wh… lisää

Not the best Holiday Inn Express in which we've stayed. We booked months in advance yet when we arrived, very tired after hours of flying from Manchester, UK, we were given room 337, at the very end of an extremely long corridor. It turned out to have a connecting door to the room next door in which a gaggle of excited young girls were talking late into the night. We only fell asleep because of our exhaustion. One of those occasions when I envied my husband's deafness. The receptionist could see we are elderly (he is 80 next year) plus we booked months in advance yet still gave us this room. Poor customer care. The room was clean enough but I was too tired to take the usual photos. Our experience of the shuttle bus from the airport was poor - the driver didn't help lift our big suitcases into the minibus and allowed a young couple to push in front of us. We were lucky to get the last 2 seats. The driver also made us all wait for an unreasonable length of time while he advised a young tour guide how to reach her destination with her group - twice! Breakfast was the usual Holiday Inn Express fare and the two staff on duty cleared up efficiently. We were surprised at how far this 'airport hotel' was from the airport and wouldn't stay in it again.

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