La Cache À Maxime

“Excellent but really bad experience at their resto-bar reception”

This establishment should deserve a 5 stars but our experience with their server at their resto-bar was simply the worst! She ignored us and left myself, my wife with a broken foot in cast, my brother and our mother (83 years old) standing and waiting for a seat for more than 15 minutes. Once fin… lisää

This establishment should deserve a 5 stars but our experience with their server at their resto-bar was simply the worst! She ignored us and left myself, my wife with a broken foot in cast, my brother and our mother (83 years old) standing and waiting for a seat for more than 15 minutes. Once finally seated, she ignored our table for more than 15 minutes. When she finally decided to serve our table, I politely explained how I felt about her lack of attention to proper service and more so about the fact that my wife with a broken foot and my 83 years old mother stood there very patiently even though the restaurant was less than 1/4 busy!!! She insinuated that we should have made a reservation where the host at the front desk told us we could simply go to the restaurant!!! The host at the front desk was courteous, the rooms are very nice, clean and comfortable and the property is exceptional. I would return but would make a reservation for their restaurant to avoid being treated like “S#%T” as their server did! Our food was good and aside the ill tempered and non professional server attitude, the atmosphere was fine. I did voice my point of views directly to the establishment hoping they will look into their staff representing them as they should. It is very clear that our server has quite a lot to learn from that perspective and to be honest, should find another job avoiding public service where she might be more happy!

vähemmän

“6/10”

Room was fine but the toilet smelled like urine for some reason. Rest of the room was fine. Amenities were basic. Nothing impressive.

“No more a great place to stay”

We rented a Signature unit (not a hotel room) for 2 nights. On arrival we saw that cleaning had been largely skipped: dirt everywhere... Not great with a small child that plays on the floors... We had ladies to do proper cleaning the next day, after complaining twice and showing photos at the count… lisää

We rented a Signature unit (not a hotel room) for 2 nights. On arrival we saw that cleaning had been largely skipped: dirt everywhere... Not great with a small child that plays on the floors... We had ladies to do proper cleaning the next day, after complaining twice and showing photos at the counter attendant. Well, there are lots of other nice places to go, I won't return there !

vähemmän