Hilton Garden Inn Toronto Airport

“Great Night B4 Flight”

Love staying here on a night before a flight. So close to airport, and great restaurant in lobby. Friendly staff, shuttle to airport, or 2 min drive to parking lot. Clean comfortable rooms, fridge, microwave, coffeemaker tv, etc To park is an extra $20

“Shower left bathroom floor soaked!”

Absolute worst hotel shower ever !! The door doenst seal and after 5 mins with the water on the floor is quite literally, SOAKED. I’m talking the entire thing, quarter inch of water. On top of the useless pillows; not a top choice for me, at all!

“Nice room but parking a nightmare”

The staff was friendly and the room was nice though I wish had brought slippers; I had a larger room that wasn't fully carpeted and that floor was cold. I stayed here years ago and it looks like the rooms underwent a remodel - there was a more contemporary feel to it. There is a mini fridge and m... lisää

The staff was friendly and the room was nice though I wish had brought slippers; I had a larger room that wasn't fully carpeted and that floor was cold. I stayed here years ago and it looks like the rooms underwent a remodel - there was a more contemporary feel to it. There is a mini fridge and microwave provided but oddly no full length mirror. The parking is run by a third party company and a disaster. Had I known, I would have chosen a different hotel. Though one could go in and out with a vehicle, waiting for the attendant somewhere (location unknown) monitoring several screens for multiple properties meant wait times up to seven minutes each time I exited or tried to enter. I know this because in the morning when I went to get to Tim Hortons, I pushed the connect button and actually got a live person who told me this was the situation. However, upon final departure, pressing the button did not work and closing in on the seventh minute I had to flick my headlights to high beam several times to finally get the person's attention. It looks like once upon a time there was a ticketing system which was probably more effective but not what is there currently. Also, though corrected (I checked my credit card statement), I did upgrade requests on the app and got billed for three when there should have only been two. I didn't have time to rectify this at the hotel as I was fearful that I might miss my flight due to that parking situation, but will commend the staff on fixing this after I left. Would I stay again? Yes, but only if I didn't rent a car, request any upgrades and to bring along some slippers.

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