Hilton Chongqing Liangjiang New Area

“Amazing property modern, clean, new.”

What a beatiful property!!! Everything is super well maintained, lobby, rooms, elevators. Staff friendly maybe need to speak better english but super friendly. Our room was stunning, clean, modern. We ordered suite service 4 times and food was really good and tasty.

“A great Hilton in town”

I would highly recommend this hotel. I am quite attentive to the details. This hotel satisfies all my expectations. From booking to check-in, it is seamlessly smooth. I stayed there for about two weeks. Front office staff are well trained to handle inquiries. Everyone is truly at your service. Hou… lisää

I would highly recommend this hotel. I am quite attentive to the details. This hotel satisfies all my expectations. From booking to check-in, it is seamlessly smooth. I stayed there for about two weeks. Front office staff are well trained to handle inquiries. Everyone is truly at your service. Housekeeping is very friendly. I met the floor attendant several times, she always smiled and checked on my needs. Concierge is one of the best, they are knowledgeable about the area and provide useful information. I couldn't remember the girl supervisor's name, she is good. I went up to the cafe for breakfast every morning, the area was sparkling clean. The staff are fast turning over tables. The room is spacious with a contemporary deco. I personally liked their Japanese style bathroom, which is pretty Hilton. Hotel is surrounded by coffee shops, bakeries and restaurants. There is also a take-out delivery table at the front door for the guests to receive their app orders. Next time in town, I would like to stay there again.

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“Hit and miss”

Good room but lack of service. Concierge/bellboy didn’t bother to welcome us at all, nor did they help us with the luggages we had. The lady just watched us getting off the car and walking into the building. Not recognised as Hilton Gold member. Booked two rooms separately under two reservations, n… lisää

Good room but lack of service. Concierge/bellboy didn’t bother to welcome us at all, nor did they help us with the luggages we had. The lady just watched us getting off the car and walking into the building. Not recognised as Hilton Gold member. Booked two rooms separately under two reservations, names and membership number. We weren’t told we need to pay separately to get the stays and points. Had to refund and pay again on checkout. What a fuss. Overall, good infrastructure but terrible service.

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“Executive suite with no breakfast ? 😑😐🤨”

The hotel is very beautiful. However service needs much improvement. When we arrived to the hotel with all of our bags there was a bell boy on the inside and outside. They both looked at us and watched us struggle taking out our bags and on no point did they offer to help us with our bags. We booke… lisää

The hotel is very beautiful. However service needs much improvement. When we arrived to the hotel with all of our bags there was a bell boy on the inside and outside. They both looked at us and watched us struggle taking out our bags and on no point did they offer to help us with our bags. We booked a suite in fact we booked one of the most expensive suites in the hotel. While it does come with the executive lounge the hotel has made it where the executive lounge does not serve breakfast. I was shocked to find out that on top of paying for an executive suite I Then had to turn around and pay for breakfast. This is not standard in the hotel industry and in my opinion this is a way for the Chinese management To squeeze more money out of their customers. I did feel slightly scammed by this. As the website says that it comes with the excutive lounge and in all other hiltons that I've stayed at globally the second of lounge always includes breakfast. The location of the hotel itself is in more of a residential area there are a few shops next to it such as Caribou Coffee however there are no immediate shops that are walking distance. the price that I paid for this room And it does not include Breakfast seems very scamming to me. I could not recommend this hotel to other travelers for this reason and for the lack of service that we received when we arrived at the hotel there are other hotels that are in better locations and when you buy a suite you get breakfast with it. I also wanna point out that I am an honors member And apparently this Hilton has its own special points program and does not participate in the points program that all other Hiltons and people in the IGH group participate in This was a direct quote from the manager

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