Doubletree By Hilton Hotel Xiamen - Haicang

“Excellent”

This locaiton is very nice. Staffs here are professional and always so helpful. Mike and icy from front desk who Check in me are amazing. They are very patient and answering my questions , icy always helped with my luggage when I checked out .i would definitely come back again. Thank you for mak… lisää

This locaiton is very nice. Staffs here are professional and always so helpful. Mike and icy from front desk who Check in me are amazing. They are very patient and answering my questions , icy always helped with my luggage when I checked out .i would definitely come back again. Thank you for making my stay so enjoyable. :)

vähemmän

“Exceptional Stay”

Our experience at DoubleTree by Hilton Hotel Xiamen - Haicang, where we stayed from July 20th, was truly exceptional. Initially planning for a two-night stay, the outstanding services encouraged us to extend it to an extra night. We were traveling as a family and booked two rooms. The hotel’s atte… lisää

Our experience at DoubleTree by Hilton Hotel Xiamen - Haicang, where we stayed from July 20th, was truly exceptional. Initially planning for a two-night stay, the outstanding services encouraged us to extend it to an extra night. We were traveling as a family and booked two rooms. The hotel’s attention to Hilton Honors Diamond members like us was highly appreciable. The hotel took the initiative to contact us regarding our requirements and generously upgraded our rooms prior to our arrival. Even though the hotel isn't located directly on Xiamen Island, the compact layout of Xiamen and efficient transport system made it easy to reach any destination. The location also served as a haven away from the noise of the typical tourist areas. The picturesque view from our windows was a delightful sight. The hotel staff went the extra mile to set up room decorations and toys for our children before we arrived. The bedding provided was incredibly comfortable, contributing to a sound sleep. What left an indelible mark was the hotel's proactive customer service. After our checkout, we left some items behind. However, the hotel promptly contacted us about our forgotten belongings. In summary, our stay at DoubleTree by Hilton Hotel Xiamen - Haicang was second to none. Their remarkable service, close attention to detail, and comfortable amenities have given us a memorable experience that we highly recommend to others.

vähemmän

“Service”

This hotel have excellent service personal, in the morning they remember you and the coffee be served direct. Room are in perfect condition and all services are very great. The personal in Exective Launge are friendly and observant will give special attention to Bella, Emma and Chloe

“Excellent stay, beautiful views, very modern room, and some wonderful staff”

We stayed here in July as a family (mama, papa, and two sons, 6 & 10). We were here for two nights, but I would happily have stayed much longer. The room was perfect, with a fantastic view through full-length windows. The swimming pool was lovely. The breakfast was delicious. It is a little bit a… lisää

We stayed here in July as a family (mama, papa, and two sons, 6 & 10). We were here for two nights, but I would happily have stayed much longer. The room was perfect, with a fantastic view through full-length windows. The swimming pool was lovely. The breakfast was delicious. It is a little bit away from downtown (maybe 30 min in a taxi), but this wasn't a problem. There are plenty of shops and amenities nearby. The staff were wonderful --- I didn't get all their names, but some of those I remember are: Belle Yuan (who reached out in email before we came, and took great care of us when there); Jeanne (who checked us in); and Julie (who helped us out for breakfast each morning). If I was to offer any suggestion it would simply be to consider some additions/changes to the Happy Hour in the Executive Lounge. The lounge, which is on the top floor, is very comfortable and has excellent views. I suggest considering adding some drinks (maybe some spirits) and alternative foods --- the Happy Hour food seemed to be half-way between hors d'oeuvres and meals: maybe more finger-foods or canapes or things like french fries would make it more like an hors d'oeuvre offering; or maybe more substantial things to make it more like a full meal.... In any case, it may be that some small changes here will have a very big impact. Nonetheless, I enjoyed my visits to the lounge. An excellent stay, with very kind staff. I'm looking forward to our next visit.

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