Four Points By Sheraton Heyuan Resort

“Absolutely fab”

Not the first time and not the last. Very nice hotel - Sheraton standards are upheld even though it is tucked away. Impressive lobby. Rooms are very spacious and clean. Beds are very comfortable (definitely not Chinese mattresses). Huge bathroom. This time around I asked for a balcony and the view … lisää

Not the first time and not the last. Very nice hotel - Sheraton standards are upheld even though it is tucked away. Impressive lobby. Rooms are very spacious and clean. Beds are very comfortable (definitely not Chinese mattresses). Huge bathroom. This time around I asked for a balcony and the view was lovely ! Staff were all very professional, helpful and friendly :) They definitely made me feel welcome and special. Thank you!! Breakfast buffet offers a huge selection but I’d recommend the evening buffet :)

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“In room hot spring tub.”

Love the hot spring tub in the room, maintenance is not spotless but acceptable. Nice grounds to walk around with restaurants and gift shops. Impressive night view with lights. Great for family with kids.

“All good except the Chinese restaurant”

In order to to celebrate my boy's birthday, I booked the room 2 months before and the hotel did upgrade my room one week before our arrival. Everything ran smooth and the duty manager (Ms.Chen or Ms. Li, I am sorry I forgot the name) did help us a lot. The room was well dressed by housekeeping，so t… lisää

In order to to celebrate my boy's birthday, I booked the room 2 months before and the hotel did upgrade my room one week before our arrival. Everything ran smooth and the duty manager (Ms.Chen or Ms. Li, I am sorry I forgot the name) did help us a lot. The room was well dressed by housekeeping，so things were went over our expected. The girl Wen Xuehuan also provided excellent service during our bf time. Thanks to all of them. BTW, the Chinese restaurant needed to be improved immediately, it was a worst experience I ever had. We sure we will come back again later. Besides, this resort was big, there were several properties and parks operated by different owners so the services in the resort were quite different. Strongly recommend to drive by yourself inside the resort instead of the shuttle.

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“Average Resort Hotel”

Four Points by Sheraton is a little disappointing and it could be wonderful. We checked in after 14:00 and our room wasn't ready. When we finally got into our room it absolutely stank of cigarette smoke. After complaint the house keeping supervisor said that we were wrong because it was a no smokin… lisää

Four Points by Sheraton is a little disappointing and it could be wonderful. We checked in after 14:00 and our room wasn't ready. When we finally got into our room it absolutely stank of cigarette smoke. After complaint the house keeping supervisor said that we were wrong because it was a no smoking room! Finally they solved the problem with massive quantities of airfreshener spray! The room itself was a hot spring room with a very deep tiled bath. There is no door to the bathroom making the accommodation unsuitable for families with small children (like us) Other than that the rooms are comfortable and well appointed with most of the facilities that you would expect. In the restaurant we went for the buffet dinner which was very disappointing with mainly Chinese food and some Chinese style western food. Breakfast buffet similar. One of the biggest problems with the restaurant is that it is too busy and the queues too long. Good quality coffee available (when the machines are working) Overall this hotel needs better management and with some attention to detail it could be wonderful.

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