Guilinyi Royal Palace

“Great grounds, needs polishing”

The hotel is within the Guilin botanical garden. Taxis cannot go in and an electric car has to be called to pick you up. The grounds are very nice. Our room was on the third floor with no elevator to lift luggage. English does no go beyond thank you. Staff is nice but not professionally trained. … lisää

The hotel is within the Guilin botanical garden. Taxis cannot go in and an electric car has to be called to pick you up. The grounds are very nice. Our room was on the third floor with no elevator to lift luggage. English does no go beyond thank you. Staff is nice but not professionally trained. Breakfast was quite modest.

vähemmän

“Ok”

The hotel is very beautiful and located in the middle of a stunning park. In the evening, it’s very quiet, making it easy to sleep well. The room is nice and clean. The staff is super friendly, but make sure to bring a translator because no one speaks English. Breakfast is said to be served from 7 … lisää

The hotel is very beautiful and located in the middle of a stunning park. In the evening, it’s very quiet, making it easy to sleep well. The room is nice and clean. The staff is super friendly, but make sure to bring a translator because no one speaks English. Breakfast is said to be served from 7 to 10:30, but it’s only available upon request. When you arrive at the breakfast room, there isn’t a buffet; instead, they bring you a tray with food. There isn’t much to do in the area apart from the park.

vähemmän

“So so”

We turned up at around 7pm to be greeted by a guy at the front desk who couldn’t speak one word of English. Sadly we are a lazy and just expect people to speak our language. After a lot of google translate we were given our room key. We had no idea of were the room was or anything about the hotel e… lisää

We turned up at around 7pm to be greeted by a guy at the front desk who couldn’t speak one word of English. Sadly we are a lazy and just expect people to speak our language. After a lot of google translate we were given our room key. We had no idea of were the room was or anything about the hotel etc which also meant we didn’t know were breakfast was served. Eventually we found our room and then decided to try and walk around to see if we could find the breakfast area. Once found we asked if there was any supper being served. No one else in there and a very strange looking expensive menu, we decided to leave it. We had noticed a few shops around a mall type shopping area near the entrance so we took the hotel golf cart trip to the entrance by a guy who also couldn’t understand us. There is a mall which has 3-4 places to eat and we managed to grab some food. The next morning we went to breakfast for 8.30am just in case it closed early. We were told it would have full western selection to choose from. I think they meant bread which we toasted and then left. That was the last breakfast we went to in the three days. Back to the golf buggy and down to the mall. The hotel is fine and as others have said it needs an update. You won’t get a better location in the park where it’s so quiet. However the hotel does advertise itself as being suitable for western guests....Wrong.... The rooms are clean and you will get one towel each don’t try and ask for one more for use at the swimming pool this is not allowed and there aren’t anymore available we were told just to use the same towel..... Not really good when you have two children who soak them around the pool. The staff refused point blank to let us have any others. The beds are firm but acceptable Would I stay again.... No sadly not. Would I promote this hotel to western travellers No The staff over the three days were happy and smiley but only one could speak English in the whole hotel. I can’t knock this as we were in China and shouldn’t expect them to speak our language. But please don’t try and market the place to cater for Westerners

vähemmän

“Beautiful Grounds, staff not too helpful”

The location is wonderful. It is in a park and the room was very spacious and nice. If you don't speak Chinese, you may have a problem. The staff is not big on customer service which I think is probably due to lack of communication in English. There is a shuttle from the front gate to the recepti… lisää

The location is wonderful. It is in a park and the room was very spacious and nice. If you don't speak Chinese, you may have a problem. The staff is not big on customer service which I think is probably due to lack of communication in English. There is a shuttle from the front gate to the reception area and back. This is free and very nice feature. We stayed here 2 nights. Breakfast was ok, we did not eat dinner here. It didn't look like anyone else did either. They did suggest the nearby shopping mall to eat and the restaurant next door. We ate at both places.

vähemmän