Hilton Urumqi

“Praise the service”

Ms. Zhu from the Concierge Department provided warm and highly professional service. She naturally took our luggage upon our arrival in the lobby and led us to check-in. We commend her for her excellent service.

“Good stay”

Well located in the new part of the city. Room is spacious and decent with good view. Recognize Hilton Honors well by giving upgrades. Would come back again to stay here in my next stay! Personal thanks to customer relations manager Amber for reaching out before my stay, fulfilling my requests a… lisää

Well located in the new part of the city. Room is spacious and decent with good view. Recognize Hilton Honors well by giving upgrades. Would come back again to stay here in my next stay! Personal thanks to customer relations manager Amber for reaching out before my stay, fulfilling my requests and making my stay memorable. Thank you.

vähemmän

“Enjoyable stay and unforgettable experience”

Actually I’m familiar with the hotel since I had internship five years ago here. This time I come back with my colleagues by upholding a very different but exciting mood. The staff here are pretty genuine and helpful. As soon as we arrived at hotel, the management team warmly welcomed us and prepar… lisää

Actually I’m familiar with the hotel since I had internship five years ago here. This time I come back with my colleagues by upholding a very different but exciting mood. The staff here are pretty genuine and helpful. As soon as we arrived at hotel, the management team warmly welcomed us and prepared fresh flowers for us, which is amazing. The ambience in the lobby is quite elegant and the aroma smells nice. Receptionists are efficient and well-groomed with big smile. The room is clean and tidy with bigger space and I can get every amenity that Ineed, really thoughtful set up! The runner delivers me extra bottled water in a timely manner. Also the concierge sends us luggage very quickly and organized. My colleagues and I all feel valued and meticulously care. All in all, I love staying here and I’ll definitely share more to my other colleagues and friends. Wish hotel more fruitful results & better and better!

vähemmän

“Average Stay”

We stayed for 3 nights at this hotel. We chose this hotel as the start and end trip of our Xinjiang holiday. This hotel is located outside the city and the surrounding area was pleasant with lots of new residential apartments, some restaurants and convenience shops about a 5 to 10 mins walk. There… lisää

We stayed for 3 nights at this hotel. We chose this hotel as the start and end trip of our Xinjiang holiday. This hotel is located outside the city and the surrounding area was pleasant with lots of new residential apartments, some restaurants and convenience shops about a 5 to 10 mins walk. There is a KFC and Cantonese restaurant across from the hotel. The reason I gave this hotel a average rating was because compared to other hotel in the same category, Conrad Urumqi came up tops for their service level. We visited the Conrad to checkout it’s dining options. The Hilton feels more like a upgraded local hotel, smoking was allowed (or rather lack of supervision) in the room corridor. The concierge service at Hilton needs to buck up to international standard. The staff do not greet their guests. The hotel breakfast had a good local spread but nothing note worthy by international standards. Again, this is catered to the local crowd. Just be aware and be prepared that this is a upgraded local hotel by my standard. I ask for a omelette and the staff (counter chef) seems to busy to entertain. Overall, average stay and average service.

vähemmän