Songbei Shangri-La Harbin

“A Memorable Stay at Harbin Songbei Shangri-La: Exceptional Service & Heartfelt Hospitality”

My trip to Harbin was elevated from wonderful to unforgettable thanks to Harbin Songbei Shangri-La, a hotel that truly embodies the art of hospitality under its outstanding management. From the moment I stepped through the doors, every detail reflected a commitment to excellence that made me feel v… lisää

My trip to Harbin was elevated from wonderful to unforgettable thanks to Harbin Songbei Shangri-La, a hotel that truly embodies the art of hospitality under its outstanding management. From the moment I stepped through the doors, every detail reflected a commitment to excellence that made me feel valued and welcome.The hotel’s management has clearly cultivated a culture of service that shines through every interaction. The staff—from front desk associates who facilitated a seamless check-in (complete with a thoughtful room upgrade) to concierge teams who assisted with luggage and local recommendations—were attentive, professional, and genuinely eager to help. One of the most charming surprises was the hotel’s Tiger Mascot in the lobby—an absolute hit that brought joy to guests of all ages. The mascot was incredibly engaging, posing for photos with enthusiasm and adding a playful, memorable element to the stay. This creative touch not only reflects the local connection to Harbin’s Northeast Tiger Park but also shows the management’s attention to detail in crafting unique, joyful moments for guests . It’s the kind of unexpected delight that turns a great hotel stay into a story worth sharing, and I loved how it encapsulated the hotel’s blend of professionalism and warmth. Bravo to the management team and all staff of Harbin Songbei Shangri-La for making guests feeling the comfort of hospitality.

vähemmän

“5 Star Hotel with Superb Service”

We were in Harbin for the Ice and Snow Festival. We were a cousins group of 10 people. First night, we had shabu shabu dinner in Ice Palace. It was a wonderful experience as the structure was built from ice. We had individual hot pot with a very generous serving of all kinds of meats, seafood, vegg… lisää

We were in Harbin for the Ice and Snow Festival. We were a cousins group of 10 people. First night, we had shabu shabu dinner in Ice Palace. It was a wonderful experience as the structure was built from ice. We had individual hot pot with a very generous serving of all kinds of meats, seafood, veggies and balls. The hotel rooms were very clean and luxurious with very comfortable beds, bath tubs, separate shower, spacious and with complete amenities. On our first night, we decided to go to the nearest mall. The concierge with the instruction from the very accommodating manager, Mr Luffy Jia, booked 3 cars to bring 10 of us to the nearest mall. He even advanced payment in our behalf. Then, he also gave us his We Chat contact. After the mall closed, we couldn't get a taxi ride back. I called the concierge for assistance. After a few minutes of not being able to book a return ride home, Mr Luffy Jia instructed his staff and drive to pick us up with their hotel van even it was already 10:00 pm from the mall. Thank you so much Mr Luffy Jia and your team for such a great service. Truly appreciate as it was soo cold, being -27 degrees and late that night. I highly recommend Shangri-la Songbei, Harbin to people planning to visit Harbin.

vähemmän

“Relaxing stay in the newer Shangri-La in Harbin”

There is another Shangri La in Harbin more centrally located but a bit older. This one has a good breakfast buffet and I acan recommend the ub sandwich and burger from the room service menu. Easy to get a Didi from here and it's roughly 30 min to get to the main attractions downtown, such as St Sop… lisää

There is another Shangri La in Harbin more centrally located but a bit older. This one has a good breakfast buffet and I acan recommend the ub sandwich and burger from the room service menu. Easy to get a Didi from here and it's roughly 30 min to get to the main attractions downtown, such as St Sophia Cathedral. Rooms spacious with fast WiFi, and staff was very attentive!

vähemmän

“松北香格里拉”

Dear Songbei Shangri-La, We thank you for your perfect service and delicious food, which impressed us deeply. We specially thank employees shelly, JoJo and Rose whom gave the most cooperation during the horizon club. Finally, we sincerely thank you for the supports from you and colleagues. Best … lisää

Dear Songbei Shangri-La, We thank you for your perfect service and delicious food, which impressed us deeply. We specially thank employees shelly, JoJo and Rose whom gave the most cooperation during the horizon club. Finally, we sincerely thank you for the supports from you and colleagues. Best wishes, Alex

vähemmän