The Silveri Hotel Hong Kong - Mgallery Collection

“Excellent hotel”

Excellent hotel The receptionist, RIOMAE CRUZ, a true and friendly professional, helped us in many ways in a calm manner

“Great- but smell in hallway”

Check in was amazing - didn’t have to bring our luggage to the room. The check in gal also was very informative. Beautifully designed hotel with good quality amenities all throughout. Fast elevators that connect to citygate outlet mall. We always loved malin goetz. One disappointing factor is they … lisää

Check in was amazing - didn’t have to bring our luggage to the room. The check in gal also was very informative. Beautifully designed hotel with good quality amenities all throughout. Fast elevators that connect to citygate outlet mall. We always loved malin goetz. One disappointing factor is they changed the executive lounge from 15f to 9f. On the website it shows a beautiful decorated room but 9f is more of a common area for a pick me up coffee stop so that was disappointing to find that out couple days prior to checking in. So they should really update their website so it’s not misleading to consumers since in the letter it says moving forward this is where the executive lounge will be relocated. So beware future bookers. But in their response after the review it mentioned temporarily so I would double check with the hotel staff if this is something important to you. Jacuzzi needs to be replaced since it’s looking pretty old but water was very clean with good jets and temp. Tv was temperamental but engineering team came up to fix it very quickly it was just low battery issue. Spacious interior room with mini bar option . My fav was the tub. Service so far at the executive lounge 9f gentleman was superb as well. The little snacks and drinks were great. It’s connected to citygate mall so you can shop until your feet falls off. Next time we will bring our kids here and try the plunge pool room. This is after we have stayed at silveri- we would highly recommend the airport shuttle that’s at the Novotel even if it’s 8-10 minutes walk from Silveri (cons- doesn’t pickup at Silveri) the airport drop off area for taxis and private charters is a very busy high traffic area with a very long line from what we saw so we were glad we walked the 8-10 mins walk thru Citygate and took the shuttle since hk airport is super busy. Also, the hallway floor we stayed on often spelled like sewage gas like the malls bathroom area I’m sure it’s due to how the mall is connected to the hotel and we are not sure if it’s all the floor but we wouldn’t stay on that floor again. Breakfast buffet 4/5 it doesn’t change and it’s the same food everyday and for coffee we have to ask for a waitress to make it so that takes time. They need more waitstaff in morning compared to the other hotel breakfast buffet we have been to and a coffee machine where consumers can make their own coffee as well. We love the guy that was making the eggs. He was also very nice and happy. Food was delicious and fresh even if it was the same food every morning so we didn’t mind. Service overall at this hotel 5/5 housekeeping 5/5 (always saying hi or good-morning and going above and beyond our expectations which we appreciated) for us- housekeeping, breakfast taste and the egg guy made our stay enjoyable. It’s the little things that mattered.

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“A Business + Leisure Hotel”

I have enjoyed my stay and there is no need to elaborate how good our stay was... But of course, I can't help but say something. I love how this luxury hotel is situated at a sweet spot in Tung Chung. It is fairly accessible to anywhere you wanna go and a shopping mall right beneath the property. T… lisää

I have enjoyed my stay and there is no need to elaborate how good our stay was... But of course, I can't help but say something. I love how this luxury hotel is situated at a sweet spot in Tung Chung. It is fairly accessible to anywhere you wanna go and a shopping mall right beneath the property. The staffs are courteous and kind. And always prompt with our requests. They're the ones definitely gives class to this hotel. This property is a good definition of what a business and leisure, although in my case, more on leisure, no business to mind. The room features a modern look and furnishings. Spacious, everything is well appointed, and designed to be comfortable. For all its cleanliness, the hallway looks and feels dusty to me. Also the layout of the property is quite confusing—you can't tell where you'll end up exiting. That said, the facilities are impressive, especially the pool is the gem of this property while the jacuzzi at your room balcony is the crown. And the garden is your nest after a tiring day. As an Accor member, I truly regret not booking direct through them—but I look forward on staying at this hotel again.

vähemmän

“Warmth services from the crew at the hotel”

Had a good stay at the hotel. Clean and good services from the housekeeping team, nice gym to work on; something that I always appreciate about in the last 4 years. Property is linked to the mall with loads of food options and retail therapy. 15 minutes bus ride from my office. Was pleasant exper… lisää

Had a good stay at the hotel. Clean and good services from the housekeeping team, nice gym to work on; something that I always appreciate about in the last 4 years. Property is linked to the mall with loads of food options and retail therapy. 15 minutes bus ride from my office. Was pleasant experience with Edith attending to me during the checking out. Was patient and helped me out when I realised that my mobile was left in the room.

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