Shangri-La Hotel Yangzhou

“Awsome”

Everything is perfect. The service is good, the photography service is excellent. The foods are tasty.

“Superb Hotel”

Superb place to stay. Staff in club lounge and at reception were particularly helpful. Would highly recommend this hotel to anybody traveling to Yangzhou. Great rooms and facilities and very friendly and helpful staff. Very clean rooms and common areas.

“Service by duty/floor managers were outstanding, but have many shortfalls elsewhere”

Stayed in this hotel near the End-Of-Year period of 2025. Gym was great, a pity it only operates from 6am-11pm. The health club would be better if it operates beyond 11pm (24hours) as tourists will usually be out during the day. Even the concierge service closes at 11pm and the rest are covered by… lisää

Stayed in this hotel near the End-Of-Year period of 2025. Gym was great, a pity it only operates from 6am-11pm. The health club would be better if it operates beyond 11pm (24hours) as tourists will usually be out during the day. Even the concierge service closes at 11pm and the rest are covered by the front desk/duty managers. Hotel location was centrally located, close to a large shopping mall and has a view of the Mingyue lake as well. The hotel itself is also surrounded by a small lake, which adds to the charm of the hotel itself. Breakfast service: Spread was poor, slow refills, little to no attention by staff - understaffed Horizon lounge: severely understaffed, slow refills, limited space Hotel lobby/rooms: The hotel is branded as a non-smoking hotel, but we still faced a few instances where people are smoking in the restaurant/lobby up to their rooms. Even if it is a culture thing, the hotel, which is a 5 star hotel, could do better by having more staff to manage people and enforce stricter rules for such occurrences. Also, I faced an issue with the room and had reported it to the staff. The matter was addressed quickly and service recovery was performed as well. Thank you Ivy! In summary, the hotel itself is great, with exceptional service by the front desk/duty & floor managers, but is crippled by the very poor breakfast, lounge service as well as smoking instances we faced in the hotel itself. Would recommend to consider other properties if you are looking to stay in Yangzhou.

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