Shangri-La Qingdao

“We had a totally safe & wonderful experience with severe food allergies”

We're a family with severe food allergies (gluten, which is nearly impossible to avoid in China). We had put off traveling for many years because of food safety logistics, but had to return to Qingdao, my hometown, on a family matter. Kenta, Arthur, and the hotel staff went far above and beyond … lisää

We're a family with severe food allergies (gluten, which is nearly impossible to avoid in China). We had put off traveling for many years because of food safety logistics, but had to return to Qingdao, my hometown, on a family matter. Kenta, Arthur, and the hotel staff went far above and beyond to accommodate us. We had a completely safe experience, and they even gave us an upgrade to a nicer suite with a fridge-- when that broke, they replaced it overnight with a DIFFERENT fridge. The allergen-free food was astonishingly good, and Arthur took the time to convert many dishes I haven't been able to eat for 20 years so I could have them like when I was a child. It was honestly so touching I cried. Our 4 yo and 7 yo were also completely obsessed with Cafe Yum, and would beg for us to go back constantly. A few weeks later, my mother returned also on a difficult family matter, and they also went above and beyond for her. She was so surprised that everyone knew her name and could help her find safe foods as well. I've seen reviews that the rooms are dated, and was initially concerned because we also have environmental allergies and often react to old hotels, especially in damp cities like Qingdao. However, everything we saw was pristine, welcoming, and luxurious. I don't care about decor modernity, but I do care about cleanliness and comfort, and it was wonderful :) Tip: Totally pay extra for the kids room setup. I did it on a whim and it was SO WORTH IT, the kids were just so delighted finding a million little animals and toys for them.

vähemmän

“This hotel is 5 star ++. Very high service level.”

The location is perfect, close to the sea. Room are very luxious and nice sea vieuw. Rooms are very clean and no noice. Real value for money. Very nice gym with big swimming pool and saune. The service is perfect on all department. I stayed at Horizon lounge. Mr. Kenda and Mrs Tina are very profess… lisää

The location is perfect, close to the sea. Room are very luxious and nice sea vieuw. Rooms are very clean and no noice. Real value for money. Very nice gym with big swimming pool and saune. The service is perfect on all department. I stayed at Horizon lounge. Mr. Kenda and Mrs Tina are very professional and know what the guest wanted

vähemmän

“Luxurious hotel, Excellent services, convenient location”

Wonderful experience at Shangri-La Qingdao. The customer service team was consistently professional and welcoming, making our stay truly memorable. Special thanks to Kenta Goto for his exceptional support—his clarity, thoughtfulness, and proactive care stood out. The hotel’s convenient location, sp… lisää

Wonderful experience at Shangri-La Qingdao. The customer service team was consistently professional and welcoming, making our stay truly memorable. Special thanks to Kenta Goto for his exceptional support—his clarity, thoughtfulness, and proactive care stood out. The hotel’s convenient location, spotless facilities, and high-quality amenities added to the comfort. We also appreciated the warm hospitality, including the welcoming fruits and drinks. Highly recommended for anyone seeking top-tier service and a relaxing stay.

vähemmän

“Amazing Hotel”

Hotel was amazing from start to finish. Staff so friendly and helpful. Location is great right in the center of city, plenty of shops and restaurants on your doorstep. Food very good at breakfast