Crowne Plaza Shanghai Nanjing Road, An Ihg Hotel

“Good stay”

Location is great. It's just along Nanjing Walking Street and a 15min walk to The Bund. Staffs can speak English and helpful in giving directions advices. Rooms are clean and comfortable. The only odd thing about the room is the bath tub has no privacy at all.

“Very good place”

Nice and spacious. Larger beds which were very comfortable (and welcome after long flight and airport queues). Great location close to metro and sights e.g. right on Nanjing road if you go out the back way. Tip - on Google maps it shows as Majesty Plaza hotel and it bills on credit card as Gran... lisää

Nice and spacious. Larger beds which were very comfortable (and welcome after long flight and airport queues). Great location close to metro and sights e.g. right on Nanjing road if you go out the back way. Tip - on Google maps it shows as Majesty Plaza hotel and it bills on credit card as Grand Hotel (or similar), not crown plaza if IHG. Would stay next time in Shanghai..

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“The good, the bad, and the caveats”

The good, the bad, and the caveats Booked this hotel through the IHG app as a gold member at CNY 1,400+ all inclusive for two nights. I had stayed at different IHG hotels and others like Hyatt, Marriott Bonvoy, Shangrila , Sheraton etc. in Shanghai over the years of traveling, but not yet this... lisää

The good, the bad, and the caveats Booked this hotel through the IHG app as a gold member at CNY 1,400+ all inclusive for two nights. I had stayed at different IHG hotels and others like Hyatt, Marriott Bonvoy, Shangrila , Sheraton etc. in Shanghai over the years of traveling, but not yet this Crown Plaza which was very centrally located. So I decided to give it a try although I rarely had positive staying experience with other Crown Plaza hotels in China and abroad. My experience this time: 1. Location: Excellently situated in the city centre, where the famous Nanjing Road shopping street is just around the corner, and a few more minutes’ walk will lead you to the Peoples Square which is a transportation hub for metro, and the famous bund area where most of the visitors would go. 2. Transportation: Taxi from Pudong international airport would take 40-50 mins and CNY200. Another option would be taking the metro for 1 hour to the Peoples Square and walk 5 mins. Cost for the metro was only CNY7. 2. Hotel Premise: It looked the hotel had gone through some years of life and had renovation cycles at different time phases. Lighting in the lobby was a bit dim and the ambience was similar to the local Chinese hotels of the late 80’s in styling. My premium king room was less than spacious, although there were a big flat TV, and even a bathtub was crammed in there in addition to the separate shower booth and toilet. Wifi was free but connection was not always successful especially when more than one device, such as iPhone + iPad were in use. Amenities provided were of reasonable quality, although one would wonder what would be in the refilled bottles ( Holiday Inn Express style) of shower gel and shampoo etc. which were marked Borghese! The mattress was quite soft albeit the bed was a bit higher than usual which made it not very comfortable getting in and out of it. It was hard to adjust the air- condition To the desired temperature. 3. Catering Services: - failed to notice if room service was available because a hotel service directory was no way to be found - my only experience was its all-day- dining cafe for breakfast which was OK but nothing to write home about. - I went in there at around 7:00 am to avoid the crowd, just to find out that I was the only guest there and had to get a seat for myself. - there were two staff members at the reception recording my room number etc., but no wait staff around except the chef behind cooking counters. - food choices were catered towards Asian taste with much better selection including rice, noodle fried or in soup, congee And several hot dishes enough to make for lunch. - guests who would opt for more western choices were offered salad, sausages and bacon etc. - there was an egg counter where the the chef was missing most of the time. Bread and pastry counter served various types of bread from croissant to toast bread, but quality of which was similar to those available in normal supermarket. 4. Service quality: - doorman, check-in front counter young lady staff, and the house- keeping auntie were the only 3 wearing smile and showed welcoming gestures. All others I had encountered were either poker-faced or just being indifferent. Don’t know why the other staff all seemed unhappy, unwilling, or just being plain indifferent! To summarise: - THE GOOD: the central location is king! Hotel hardwares were adequate although some of them not to my taste. - THE BAD: overall service quality was lacking, certain aspects even below the standard of some good Holiday Inn hotels. - THE CAVEATS: 1）there were touts gathering around the front entrance of the hotel who would approach every male coming out of the hotel for illegal taxi, KTV club, and funny massage service etc. Just don’t respond or respond with a firm “NO” would be my honest advice. 2）there was virtually no separation in the room between the bathroom and sleeping area, so in-room privacy could be a problem. - For the same price this hotel will be under very tough competition from the Conrad just next door, and some more others in the vicinity.

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