Hilton Wuhan Riverside

“Good for diamond members”

Thanks the Duty Manager Barry Zhang,and the Guest Service Center for a warm trip ,especially the free upgrade. 1-Execellent position, It's very close to the river beach, very close to some scenic spots. 2-Excellent Executive Lounge, river view,nice food. 3-Warm service for diamond members, free up… lisää

Thanks the Duty Manager Barry Zhang,and the Guest Service Center for a warm trip ,especially the free upgrade. 1-Execellent position, It's very close to the river beach, very close to some scenic spots. 2-Excellent Executive Lounge, river view,nice food. 3-Warm service for diamond members, free upgrade ,free breakfast, free Afternoon tea, free dinner 4-The cleaner Aunt is very very good If you want to have a family trip and you are a diamond member .This will be a good choice

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“Wonderful Christmas Stay and Buffet”

Was greeted and given a warm welcome for being a Hilton Gold member by Ms. Liu. Liked the room given to us (a little warm though). Enjoyed food and entertainment at the Christmas Buffet in the hotel. Overall was pleased by our stay and service we received will return in the future.

“Fantastic river view”

This area has lots of traffic, so it took us quite a long time to get here. I love the lobby with floral decoration. The room with river view is fantastic! I got free upgrade as a Hilton Diamond member, but even if not, it is really worthwhile to pay for the view. The executive lounge has the best… lisää

This area has lots of traffic, so it took us quite a long time to get here. I love the lobby with floral decoration. The room with river view is fantastic! I got free upgrade as a Hilton Diamond member, but even if not, it is really worthwhile to pay for the view. The executive lounge has the best view. My only complaint is the AC, especially in the restaurant. I doubt the AC system in the whole building has some trouble so that the restaurant and lobby are both very hot, and even the room is not cold enough.

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“Nice View”

Stayed with family for the holiday. Was a very nice facility, maybe a bit dated and need some renovation. Oh, where to start. Staff in general was nice and pleasant to talk to. Just one person at the front desk didn’t seem as outgoing. But overall, they were very helpful. One time our baby had an … lisää

Stayed with family for the holiday. Was a very nice facility, maybe a bit dated and need some renovation. Oh, where to start. Staff in general was nice and pleasant to talk to. Just one person at the front desk didn’t seem as outgoing. But overall, they were very helpful. One time our baby had an accident on the bed and we called in to ask for the bed sheets to be changed. Went downstairs to meet some friends in the lobby, and came back up 20 minutes later. Bed sheet was changed out already. Couldn’t be any happier about the housekeeping services! Had breakfast every day and dinner one night at the Brassiere on the 3rd floor. Certainly did not disappoint, specially the dinner buffet had quite a nice selection. Staff was very helpful and nice, for the most part. Just one time at closing for breakfast we noticed the staff spray cleaner onto a table already set with plates and silverware. Sprayed in between the plate settings, then wiped it down. Reserved the room with the view of the river and red bridge, paid a little extra for the red bridge. Not worth it. I could see the red bridge, if I press my head against the window and look to the right. But the river view was gorgeous. The pool in the park across from the hotel needs better upkeeping and the water in the pool looked very grungy and dirty. Not the hotel’s problem, but certainly an eyesore for what is generally a beautiful view. Now, the problem with the room was it was hot. The staff claims because the window faces East the sun would warm the room in the morning. Only had the sun come out on the check-out date and the room climbed to 26C according to the thermostat, but it felt a lot warmer than that. Had to keep the room door open to let the ac from the hall help cool the room down. Besides, at night time the room was 24C even though the air conditioning was set to 18C. With the window open the room temperature drops down to a cool 23C. Not sure if it’s the in-room refrigerator that’s heating up the room because when I open the cabinet housing the fridge hot air would fly out. The air coming out of the vent was cool, but not 18C cool. Second problem is the rug under the bed. My little girl’s pacifier dropped to the floor and under the bed. Used the flashlight to look for it and can tell it’s been a long time since the rug there was last vacuumed. Room itself was vacuumed, just not under the bed and possibly the couch. Overall it was a nice stay. First time traveling with our little girl and it’s good experience. Seems like a family friendly hotel. The hotel provided a crib for her, just wish they could have provided a wash basin or bottle sanitizer. Guess that’s the difference between the Hilton and Four Seasons. Would we stay here again? That’s up to the boss (lol).

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