Shangri-La Lhasa

“Beautiful Hotel, Excellent Staff”

Stayed for 3 nights while touring in Lhasa. The room was large and comfortable with lots of storage. The staff was very helpful and some were fluent in English. There were very large buffets and other restaurants/bars.

“Superb stay and aervice”

One of the oldest and busiest 5 star hotels. Well organised friendly and large rooms . All equipped with oxygen concentrator and humidifiers. Food and buffet are great.

“Good but with room for improvement”

TLDR: good but not great Service: Overall, service felt extremely transactional; staff at breakfast, housekeeping and the spa were rushing us and weren’t the warmest or most knowledgeable. I was lucky that I spoke Mandarin; however others in my group did not and I can safely say English ability a… lisää

TLDR: good but not great Service: Overall, service felt extremely transactional; staff at breakfast, housekeeping and the spa were rushing us and weren’t the warmest or most knowledgeable. I was lucky that I spoke Mandarin; however others in my group did not and I can safely say English ability amongst the staff was almost non-existent — with the exception of a few front desk staff. Pretty surprising given Shangri-la is such a global brand. I also caught staff on their phone while they were working and this was again, pretty surprising for a luxury property. Rooms: Rooms are beautiful but slightly dated and in need of a face lift. Lots of lovely details. Breakfast: Average at best; there was a good variety of Chinese/Asian/Western options but quality wasn’t that consistent. Didn’t try the other F&B options.

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“Expected More from Shangri La Lhasa”

I've stayed at many Shangri La hotels and I expected more from the Shangri La Lhasa. The room was functional and house keeping was good. That's about where the positives end. The hotel needs a complete refurbishment. Carpets in the rooms and hallways are ripped and stained. Most furniture in the pu… lisää

I've stayed at many Shangri La hotels and I expected more from the Shangri La Lhasa. The room was functional and house keeping was good. That's about where the positives end. The hotel needs a complete refurbishment. Carpets in the rooms and hallways are ripped and stained. Most furniture in the public areas is old and dirty. There's lots of brown wood paneling throughout the hotel that looks like it dates back to the 1970's. In my opinion, the service was lacking and not up to five star standards. For example, I visit the lobby lounge and no staff come to take my order. Instead, I have to hunt down an employee who most times is playing on her cell phone. Most employees at the hotel don't speak English which is frustrating. The hotel caters to tour groups and the breakfast buffet can become a feeding frenzy. Overall, the hotel served as a place to eat and sleep but the five star service of going the extra mile was non-existent.

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