The Lekka Hotel & Spa

“Second stay and still a great choice”

This was my second time staying here, and it confirmed why I came back. The location is perfect right in the center, within walking distance of everything. The rooms are modern, clean, and comfortable, and the rooftop with views of the Acropolis is always a highlight. Breakfast is fresh and a great… lisää

This was my second time staying here, and it confirmed why I came back. The location is perfect right in the center, within walking distance of everything. The rooms are modern, clean, and comfortable, and the rooftop with views of the Acropolis is always a highlight. Breakfast is fresh and a great way to start the day. Overall, a very solid stay again, and I would definitely return.

vähemmän

“Great Central Hotel”

Very well located in the heart of Athens. Clean room and comfortable bed. Breakfast was good and fresh.

“"Good stay, but poor post-stay customer service."”

I am writing regarding my previous emails concerning the voucher that was offered to me by your staff at the time of my departure from the hotel. My name is Silvia Sakson, and I stayed at The Lekka Hotel & Spa under reservation number 10153429466961125693 (Pin 202158), originally booked from March … lisää

I am writing regarding my previous emails concerning the voucher that was offered to me by your staff at the time of my departure from the hotel. My name is Silvia Sakson, and I stayed at The Lekka Hotel & Spa under reservation number 10153429466961125693 (Pin 202158), originally booked from March 2nd to March 9th. Due to personal circumstances, I had to leave the hotel earlier on March 6th and did not use the remaining nights. Before my departure, I was informed by the hotel staff that I would receive a voucher for the unused nights. However, despite my previous follow-up emails sent over the past several weeks, I have unfortunately not received any response or update regarding this matter. I kindly ask you to review my case and honor the voucher that was offered to me. I would greatly appreciate receiving confirmation and the relevant details for issuing the voucher within the next few days. I truly enjoyed my stay at your hotel and would prefer to resolve this matter directly and amicably. I trust that your team values guest service and will assist in bringing this issue to a fair conclusion. Thank you for your attention. I look forward to your prompt reply. Best regards, silvia sakson silviasakson@gmail.com

vähemmän

“Disappointing”

Good service and a very convenient central location. Unfortunately, my experience was overshadowed by the way my situation was handled. I had to leave the hotel two days earlier due to unavoidable circumstances, and I was assured that I would receive a voucher to use on a future stay. Despite th… lisää

Good service and a very convenient central location. Unfortunately, my experience was overshadowed by the way my situation was handled. I had to leave the hotel two days earlier due to unavoidable circumstances, and I was assured that I would receive a voucher to use on a future stay. Despite the reminder emails I sent afterwards, I never received any response or the promised voucher. It is disappointing when commitments made to guests are not honored, as reliability and follow-through are an important part of good customer service.

vähemmän