Four Points By Sheraton Desaru

“Exceptional and pleasant”

My stay from 5th to 6th February 26 was exceptionally pleasant. The service surpassed all expectations- a rarerity in my extensive global travels. The hotel GM Isaaz personally welcomed me with a delightfulTeh Tarik, which was creamy, falvorful, and not too sweet- just the way I like it. Furthermor… lisää

My stay from 5th to 6th February 26 was exceptionally pleasant. The service surpassed all expectations- a rarerity in my extensive global travels. The hotel GM Isaaz personally welcomed me with a delightfulTeh Tarik, which was creamy, falvorful, and not too sweet- just the way I like it. Furthermore, when I struggled with my bow tie for a black tie dinner on Thursday evening, he graciously assisted me in the lobby. This level of personal care is extraordinary.

vähemmän

“Good Location, But Disappointing Service and Shuttle Issue”

Had a mixed experience. The location is good and convenient — it would have been even more so if the free shuttle to the beach had been available. However, the breakfast was just so-so, with limited variety and nothing particularly memorable. The service also felt a bit lacking — not very warm or … lisää

Had a mixed experience. The location is good and convenient — it would have been even more so if the free shuttle to the beach had been available. However, the breakfast was just so-so, with limited variety and nothing particularly memorable. The service also felt a bit lacking — not very warm or welcoming, which made the stay feel less personal. One downside was that the free shuttle to the beach was unavailable during our stay, which was actually one of the main reasons we booked this hotel. Unfortunately, the staff did not offer any alternatives or options, which was quite disappointing. That said, I really appreciated how responsive the team was over email prior to arrival. I had requested a simple birthday decoration, and they executed it nicely, exactly as arranged. That thoughtful touch definitely stood out. Overall, a decent stay with a good location, but service and guest experience could definitely be improved.

vähemmän

“Four Points for this Sheraton”

Good and value for money. Hotel was clean including the lobby area and rooms. Room is spacious for a family of 3 and the views around the room was great. The hotel is a few mins drive away from the beach in a kind of isolated place which makes it quiet and open green areas around. Only thing is the… lisää

Good and value for money. Hotel was clean including the lobby area and rooms. Room is spacious for a family of 3 and the views around the room was great. The hotel is a few mins drive away from the beach in a kind of isolated place which makes it quiet and open green areas around. Only thing is there was a bit of a weird smell in the outside areas of the hotel, although room was good and clean with no foul smell. Breakfast was okay with some local options and western and Indian food although not great. They didnt have much veg options so we couldnt try and eat much. Pool was clean and decent sized with a few kids enjoying in the baby pool as well. Service and hospitality was good as well. Overall a decent stay for 1-2 nights in Desaru.

vähemmän