Parkroyal Collection Kuala Lumpur

“Excellent hotel!”

Excellent location - plenty to do within short walking distance,, including Pavilion shopping mall with excellent food court, Jalan Alor (food street) and the Petronas towers and KLCC. Hotel breakfast is immense, covering a wide range of tastes and well worth including in room cost. The rooms are s… lisää

Excellent location - plenty to do within short walking distance,, including Pavilion shopping mall with excellent food court, Jalan Alor (food street) and the Petronas towers and KLCC. Hotel breakfast is immense, covering a wide range of tastes and well worth including in room cost. The rooms are spacious, clean and comfortable. We ate in the restaurant which was very good, and used the gym and pool area, where the attendants were very attentive and helpful. Overall, an excellent stay and would highly recommend.

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“Parkroyal Collection Kuala Lumpur stay”

I recently stayed at the Parkroyal Collection Hotel in Kuala Lumpur. The staff on arrival were friendly and helpful, however, when we went to have our "welcome drink" at the Botanist Bar, the wait staff were hopeless. We ordered our cocktails; mine arrived, however, it was about 10 minutes before … lisää

I recently stayed at the Parkroyal Collection Hotel in Kuala Lumpur. The staff on arrival were friendly and helpful, however, when we went to have our "welcome drink" at the Botanist Bar, the wait staff were hopeless. We ordered our cocktails; mine arrived, however, it was about 10 minutes before my friend's cocktail arrived. We ordered some food and the waitress did not seem to understand - it was chicken satay and tempura prawns. She asked if she could take the menu. We waited at least another 15 minutes until the satay arrived. Another 20 or more minutes and we still hadn't received the prawns. When we called another waiter over, he said there was a mix up in the kitchen and offered us another cocktail on the house. After another lengthy wait, the manager came over and apologised and said we would get the prawns in 10 minutes - which we didn't. Our patience ran out and we said we would not wait any longer and paid our bill - no apology from anyone. On a brighter note, we had access to the Club Lounge. On our first visit, we met Kapil, the drink waiter. What a joy he was. We had cocktail hour in the lounge every night and he remembered our drink order and had the best sense of humour. I also must mention the other bar staff - Kushal, Bicky, Jon, Jessica and Hakimi. Such a credit to the hotel. I wish them all the very best for their futures.

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