Crowne Plaza Penang Straits City By Ihg

“A class act!”

The staff here were very helpful. The suite experience was just that, sweet! The very large selections of breakfast items was welcomed and appreciated. If you get access to the Wellesley club lounge, the food offerings (appetizers) are worth the visit as well as the complementary beer and wine.

“A night to remember”

Location is convenient, fine living experience and ambient atmosphere. Rooms are not very big, which is fine for me, but the bathroom & Dressing room is. Room service is super-fast and efficient. We ask for extra bottles of water, and our room bell rings within less than 3 minutes. Value for money.… lisää

Location is convenient, fine living experience and ambient atmosphere. Rooms are not very big, which is fine for me, but the bathroom & Dressing room is. Room service is super-fast and efficient. We ask for extra bottles of water, and our room bell rings within less than 3 minutes. Value for money. Extremely clean. Infinity Pool is on the top floor, and the night Penang bridge view is wonderful. TV has a long list of entertainment - HBO/ Cinemax movies, YouTube, Netflix, etc. Noise level is minimum.

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“Other Wordly”

This place feels like you have stepped into a Miyazaki alternative universe. We booked here because we needed to be close to the train station for an early train. There were hardly any other guests and there isn’t a lot around so it felt other worldly. There view from the infinity pool at sunset wa… lisää

This place feels like you have stepped into a Miyazaki alternative universe. We booked here because we needed to be close to the train station for an early train. There were hardly any other guests and there isn’t a lot around so it felt other worldly. There view from the infinity pool at sunset was UNREAL. Very clean, very lovely staff, but def felt surreal!

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“NICE STAY BUT CLUB LOUNGE NEEDS ATTENTION”

This was my second stay at the Crowne Plaza Straits City, and I found that there have been some slight improvements since my last stay. The hotel is still quite new, having opened in February 2025 and it has all the modern features with plenty of USB ports in the room, something that is lacking in … lisää

This was my second stay at the Crowne Plaza Straits City, and I found that there have been some slight improvements since my last stay. The hotel is still quite new, having opened in February 2025 and it has all the modern features with plenty of USB ports in the room, something that is lacking in the older hotels and energy saving features. The hotel is not on Penang Island but at Butterworth on the mainland, however it is only a short ferry ride to the island. The room I had was adequate, with a nice view of the Malacca Strait and Penang Island. The bathroom was a little cramped but still good. The shower and toilet are separately enclosed in their own glass cubicle. I found the dining experience to be quite good with a very good selection/choices at breakfast and a good lunch and dinner menu. The let down was the Club Lounge. As I have stated in previous reviews, if you are going to set dress rules for the Club Lounge, they must be enforced, if not don’t have any. A fault I noticed with the Club Lounge was that it is situated alongside the swimming Pool with double doors leading to the pool, this allows people who are using the pool to wander into the lounge as happened whilst I was there during Cocktail Hour. A hotel guest, who appeared to be under the influence of alcohol came into the lounge and wandered around the food area dressed in a bathrobe with no shoes. It wasn’t until I asked one of the staff members if the person was supposed to be in the lounge that he was approached and asked to leave. He then started complaining that he wanted a beer and there was nowhere to get one. A few minutes after he left the staff bought out two glass mugs with beer and took them out to the poolside where glass containers are not allowed. There were also other people in the lounge in shorts and T-shirt with flip flops, contrary to the dress rules. The four times I visited the lounge I was only asked for my room number once. Overall, it is a very nice hotel with very nice helpful staff. Unfortunately, some staff are not inclined to enforce the rules. I would suggest, because of the proximity of the Club Lounge to the pool, that, like many other hotels, entrance to the lounge be with the use of the room key, dress rules be enforced and the double doors to the pool area remain locked. Especially during Cocktail Hour. I will stay there again.

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