Promenade Hotel Bintulu

“Promenade”

Complimentary car parking. Slow but eventual checkin. Excellent value for money decent hotel. All day dining restaurant. Large function space on the 1st floor. Free car parking

“A very good place to stay”

The huge smile we had from Yusof, the bellman, on our arrival, was a harbinger of things to come. Whenever we arrived or left the hotel, he was there to support us - with parking, luggage, advice on places to go and help with our inadequate Malay language when we asked for it. Nothing was too much … lisää

The huge smile we had from Yusof, the bellman, on our arrival, was a harbinger of things to come. Whenever we arrived or left the hotel, he was there to support us - with parking, luggage, advice on places to go and help with our inadequate Malay language when we asked for it. Nothing was too much trouble - and all with an amazing smile and enthusiasm to help. The restaurant food was another high spot - beautiful food and great service from table staff. The crispy salmon, beef stroganoff and ginger onion beef were all to die for. Often bowls eg for omelette fillings, remained empty for long periods. It would help if buffet staff checked and refilled them often. Despite this, omelettes were cooked to perfection. The room was comfortable and we enjoyed the sea view. A hook or rail near the basin for the hand towel would be very convenient. When we checked out, we were very surprised when the receptionist, Shuryana, just wrote a price on a piece of paper and showed it to us. We expected a printout with an itemised list so we understand how our hotel charges were made up. My husband requested an itemised account and so we were finally given a printout, but we felt the whole interaction was not professional. Fortunately, Yusof was there to help us again, ensuring we left with a another of his light-up-the-world smiles!

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“Would Come Back”

Fadzila Tun was professional, brilliant & hospitable while checking me in Brahull? the security officer/bellboy was thoughtful Lisa (if I remember her name correctly) was eager to help for the price paid, the room felt like luxury even when the COVID-19 pandemic is still prevailing, breakfast shou… lisää

Fadzila Tun was professional, brilliant & hospitable while checking me in Brahull? the security officer/bellboy was thoughtful Lisa (if I remember her name correctly) was eager to help for the price paid, the room felt like luxury even when the COVID-19 pandemic is still prevailing, breakfast should be unlimited (orders) price of Weekend Semi Buffet Dinner should be lowered OR quality of food should be increased. Yorkshire pudding was awful & freshness of seafood was disappointing although choices were satisfactory lobby restroom was ideal with up to date facility stains on the walls should be spotless it would be flawless should there be covered parking lots, a swimming pool and/or fitness centre around 28 mins (19.4 Km) by car from BTU around seven mins (3.1 Km) by car to Pantai Tanjung Batu around three mins (250 m) by foot to nearest supermarket and/or food court

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