Palm Garden Hotel, Putrajaya, A Tribute Portfolio Hotel

“Bravo Service”

Service staff Nasuha, she is excellent. She helps me to sew a hole in my shirt. She goes the extra mile to servicing client. Bravo!!!

“heavy checked in on weekend”

I checked in on Saturday, but unfortunately the hotel was very busy due to a group arrival. I had to wait almost one hour for my room. The reception staff asked me to wait at the waiting area. After 30 minutes, I approached the reception again to ask about my room status. The manager, Mr. Aiman, p… lisää

I checked in on Saturday, but unfortunately the hotel was very busy due to a group arrival. I had to wait almost one hour for my room. The reception staff asked me to wait at the waiting area. After 30 minutes, I approached the reception again to ask about my room status. The manager, Mr. Aiman, politely asked for my permission to personally check on the room. After about 10 minutes, he resolved the issue and I was able to get my room. I really appreciate his effort and professionalism. Thank you for your help, Mr. Aiman.

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“Attentive Staff Made a Positive First Visit”

I was really excited to stay at this hotel, as it was my first visit. However, my first impression upon entering the lobby was a bit disappointing, as it felt quite warm compared to other hotels I’ve stayed at. For a 5-star hotel, I expected the lobby to be cool and comfortable, but unfortunately, … lisää

I was really excited to stay at this hotel, as it was my first visit. However, my first impression upon entering the lobby was a bit disappointing, as it felt quite warm compared to other hotels I’ve stayed at. For a 5-star hotel, I expected the lobby to be cool and comfortable, but unfortunately, it felt more like a 3-star experience in that aspect. During check-in, my room was not yet ready, so I had to wait at the designated waiting area. While there was a place to sit, it wasn’t very comfortable due to the warm temperature in the lobby, which was especially challenging for me as I am pregnant and traveling with children. That said, I would like to sincerely commend Mr. Aiman for his outstanding service. He truly saved our trip. He was very attentive, handled the check-in process quickly, and did his best to get our room ready as soon as possible after noticing my condition. He also kindly offered me a welcome drink while I was feeling hot at the reception. His efficiency, kindness, and care made a huge difference and were greatly appreciated. Thank you, Mr. Aiman, for your excellent hospitality and support. Despite the initial discomfort, his service left a very positive impression on our stay.

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