Royale Chulan Damansara

“Good service and efficient”

Very convenient hotel near The Curve. Thanks to Bazmeer and his team, efficient service. Supposed we stay for 2 days after that we extended 6 more days. We’ll ba back again

“Decent hotel in great location but poor customer service..”

Me and my family stayed here for 2 nites to attend a big family event nearby. The location is very strategic - easy access to main roads and highways. Also, just next to The Curve Mall which has many excellent restaurants and cafes. Ikea, KidZania and other interesting places are just walking dista… lisää

Me and my family stayed here for 2 nites to attend a big family event nearby. The location is very strategic - easy access to main roads and highways. Also, just next to The Curve Mall which has many excellent restaurants and cafes. Ikea, KidZania and other interesting places are just walking distance. We booked directly way in advance and we felt the room rates is very reasonable. The rooms we stayed (4 rooms) are all decent although quite dated but still fully functional. My issues with this hotel are mostly related to its customer service. Firstly, we’re not sure whether this hotel has concierge services. It’s almost none existence when we were there. They are some people at the main entrance who wore security guard uniform. They did help us with our luggages when we first arrive but when we checked-out those guys with security uniform didn’t even bother to help with our luggages. Not sure whether they are security guards or the hotel concierge team. The front desk team is efficient but not exactly the friendliest we have dealt with. A simple smile would have made them looks more friendlier. The other area we’re not impressed was the services at the coffee house during the buffet breakfast. Granted that we were there during peak period with high occupancy rate but they should have been better prepared for the big crowd. The foods and drinks took way too long to be refilled. And whose “brilliant” idea to offer table-to-table personalised sandwich-making services during the peak period? Just make sure the basics are up to the mark first before offering this unnecessary fancy services.

vähemmän

“Spacious room but needed refurbishment”

Spacious room some hardware are hard to find eg wooden curtain, drinking water besides sink. Great location, walking distance to The Curve, IKEA. Rooms was old and needed refurbishment. TV was too small and signal not good. Image quality is bad. Broken clothes hanger in bathroom, shower head also… lisää

Spacious room some hardware are hard to find eg wooden curtain, drinking water besides sink. Great location, walking distance to The Curve, IKEA. Rooms was old and needed refurbishment. TV was too small and signal not good. Image quality is bad. Broken clothes hanger in bathroom, shower head also leaking

vähemmän