Laguna Redang Island Resort

“Poor Managing of Guest. Have a proper system. Appoint a professional to run your hotel. Staff need training frequently.”

Connectivity No wifi service provides by the hotel. Even when use personal wifi, the service was intermittently halted. Food & Beverage Sang Suria Coffee House Food was just the usual, nothing special or extraordinary. Our table was mistakenly allocated due to high traffic. Was assigned e.g. ta… lisää

Connectivity No wifi service provides by the hotel. Even when use personal wifi, the service was intermittently halted. Food & Beverage Sang Suria Coffee House Food was just the usual, nothing special or extraordinary. Our table was mistakenly allocated due to high traffic. Was assigned e.g. table A but table A was occupied already. All guest under one registered guest must come together for a meal else you will not be allowed enter the restaurant. So troublesome and caused inconvenience to guest. The entire place was chaotic and noisy. Steamboat Restaurant We had to pay additional RM50 to upgrade ourselves to this steamboat dinner. Restaurant was conducive and proper. Staff were courteous and helpful. Obviously, this is it when you pay for additional from the ordinary. Unfortunately the restaurant was almost empty. Only 3 tables were occupied. Recreation Spa Still manually allotted using paper. It took me 5 mins to wait for the receptionist to attend to me. Finally, again there is no proper system to check for the availability of free slots. Please have a system. Baby Turtle Release Introduction by the staff was way too long until one gets to release their baby turtle to the sea. Baby Shark Feeding No baby shark found in the water. No feeding. Swim with the Turtle. This was the only enjoyable activity with friendly crews. Pool Facility Congested.

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