Tulum Beach Resort Dakhla

“We had an absolutely wonderful stay.”

we had an absolutely wonderful stay at the TULUM BEACH RESORT. The staff was very courteous, from the airport pick up , the checking, to getting to our room. A room that was spotless and the bed was very comfortable, with a warm design, and a spectacular view. The food in all 4 restaurants was ver… lisää

we had an absolutely wonderful stay at the TULUM BEACH RESORT. The staff was very courteous, from the airport pick up , the checking, to getting to our room. A room that was spotless and the bed was very comfortable, with a warm design, and a spectacular view. The food in all 4 restaurants was very well executed. ZEN ATTITUDE ALL OVER THE BEACH,POOL, SPA,KIDS CLUB

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“Very comfortable stay thanks to the staff .”

Ask for Khalil at the reception , he has amazing customer service skills and made our stay so comfortable. Same for Narjis she was so helpful . Cabana is a fun place to enjoy your weekend , food was so tasty . Spa was so clean and they offer a variety of hammam experiences.

“Good Overall Stay, but Hygiene and Professionalism Need Improvement”

Overall, the stay was globally good. The service was professional, and most of the staff were kind, welcoming, and attentive throughout the experience. The hotel itself offers a pleasant atmosphere and many qualities expected from a resort of this category. However, the main issue was the presence… lisää

Overall, the stay was globally good. The service was professional, and most of the staff were kind, welcoming, and attentive throughout the experience. The hotel itself offers a pleasant atmosphere and many qualities expected from a resort of this category. However, the main issue was the presence of cockroaches in the room. Unfortunately, it was not just one or two ,almost every night, it was possible to find four to five inside the room. For a resort and especially for a 5-star hotel, this is very difficult to accept, as pest control and hygiene should be a priority and there are effective methods to prevent such situations. I would also mention that, on several occasions, some members of the staff were arguing with each other in front of guests. While this certainly does not represent the entire team, it gives an unprofessional image and can affect the overall guest experience. To conclude, the hotel remains good overall, with quality service and a pleasant environment, but improvements regarding hygiene control and staff professionalism would significantly enhance the experience.

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