LUX* Grand Baie

“My happy place!”

My husband and I stayed in this hotel several times since May 2023. The hotel is a delight. The staff is friendly and helpful, the food good, the rooms absolutely well appointed and the beach and sea breathtakingly beautiful . The spa is beautiful, peaceful, and very well run. The gym is pristine a… lisää

My husband and I stayed in this hotel several times since May 2023. The hotel is a delight. The staff is friendly and helpful, the food good, the rooms absolutely well appointed and the beach and sea breathtakingly beautiful . The spa is beautiful, peaceful, and very well run. The gym is pristine and the friendly staff always welcoming. The changes at the hotel over the last 4 years are well thought through. (Like more loungers on the beach, drinking water facilities, sandy feet cleaning taps, and more.) The Japanese restaurant at the hotel might be the best restaurant on the island. The food there is wonderful. All the staff are good, but we want to thank Rooma and Jamie specifically for all their assistance over the years. Hope to see you soon!!!

vähemmän

“A true 5*s hotel with an exceptional ambassador”

We had a wonderful experience during our stay. The hotel is beautifully located by the beach, which is private and reserved for the hotel guests. The staff is profesional and very friendly, always willing to help. The residence rooms are spacious, clean and well equiped. A special service that one … lisää

We had a wonderful experience during our stay. The hotel is beautifully located by the beach, which is private and reserved for the hotel guests. The staff is profesional and very friendly, always willing to help. The residence rooms are spacious, clean and well equiped. A special service that one should not miss out is the guided tour with Manoj, he is much more than a simple driver. He is an exceptional guide from which we learned about the history, culture anf everyday lige of Mairitius all shared with genuine passion and authenticity. He is trully the best ambasador for the Lux Grand Baie resort.

vähemmän

“Absolutely amazing”

Beautiful hotel with amazing beaches and facilities. Exceptional attention to detail. Staff is very attentive and friendly. Spa experience was just as amazing. Special mention to our butler Gael who made the experience a 11/10!

“Beautiful hotel with exceptional cuisine but consistency and communication need refinement.”

We stayed at LUX* Grand Baie for 10 nights, which allowed us to experience the hotel across multiple days, service teams, and operational rhythms. This longer stay made it possible to clearly observe both the strengths and the recurring inconsistencies , aspects that may not be visible during a sho… lisää

We stayed at LUX* Grand Baie for 10 nights, which allowed us to experience the hotel across multiple days, service teams, and operational rhythms. This longer stay made it possible to clearly observe both the strengths and the recurring inconsistencies , aspects that may not be visible during a shorter visit. The hotel itself is stunning, modern, elegant, and thoughtfully designed. The culinary experience is a true highlight, with consistently high-quality food across venues, both in taste and presentation. Where the experience falls short of true 5-star standards is in service consistency and communication. From arrival, there was limited proactive orientation. Key elements — such as dining concepts, menu structure (including separate dessert menus), and special events — were not clearly explained. We often needed to ask multiple staff members to understand basic details, and responses were not always aligned. Over the course of the stay, several patterns emerged: • Service flow was inconsistent (e.g. drinks arriving after meals, tables cleared prematurely) • Repetition in guest interactions, suggesting lack of internal coordination • Variability in small but important details such as bread service and table follow-up Housekeeping and room experience also showed inconsistency: • Balcony areas were not always maintained to expected standards • Shower controls were unclear and not intuitive to use • Turndown service was irregular, with noticeable variation between evenings Additional points worth noting: • Billing lacked clarity, with discrepancies between interim and final statements • Some public areas (e.g. pool furniture and loungers) would benefit from closer maintenance and monitoring That said, management was responsive and engaged when feedback was raised, which is appreciated and reflects a willingness to improve. This is a hotel with strong foundations — beautiful design and excellent cuisine — but it currently lacks the consistency, alignment, and attention to detail required for a fully seamless luxury experience. With stronger internal communication and more proactive guest guidance, the overall experience could be significantly elevated.

vähemmän