Nehotel Nueva Estancia

“Excellent service ”

My husband and I got married in León and organized together with NE hotel staff several rooms to accommodate 50 guests from abroad, as well as from different cities of Mexico. The NE team was very supportive offering their help and guidance throughout the whole process of booking and assigning the … lisää

My husband and I got married in León and organized together with NE hotel staff several rooms to accommodate 50 guests from abroad, as well as from different cities of Mexico. The NE team was very supportive offering their help and guidance throughout the whole process of booking and assigning the right rooms to each guest. Breakfast was delicious, as well as the tasty food from the Italian restaurant next door called Ma Come No. All friends were very satisfied with the service. It exceeded our expectations! We’ll definitely recommend it and stay there again.

vähemmän

“Nice hotel but service not 5"”

I stay 4 weeks in this hotel. Nice room and nice hotel. Pool not always clean. Room not have fridge(it should be in a 5*). Food very good. Even pizza is good here. But service little slow. Also not everybody speak english and is difficult to explain something. Also for a 5* hotel, english it's a mu… lisää

I stay 4 weeks in this hotel. Nice room and nice hotel. Pool not always clean. Room not have fridge(it should be in a 5*). Food very good. Even pizza is good here. But service little slow. Also not everybody speak english and is difficult to explain something. Also for a 5* hotel, english it's a must. Room little noise on the street side, windows are not much acoustic. Water in the shower not so hot. Sometimes in the morning is hot. They should try to do better and will be really nice place to stay.

vähemmän

“Good hotel!”

A few days ago I arrived to this hotel; booking was too slow (about 15 minutes); after that, the hotel is comfortable, clean but some areas are under repair. The next day, just before my departure, I found a huge roach at the lobby. Was it trying to book in?

“Good service, some issues to correct”

Overall I think this is a good hotel and I had a good time here. Nevertheless, there are some major issues to address and some minor issues that I`d like to comment. First, at any time I only saw one clerk at the reception so it can be a little slow to get to the front desk. Second, the gym is ver… lisää

Overall I think this is a good hotel and I had a good time here. Nevertheless, there are some major issues to address and some minor issues that I`d like to comment. First, at any time I only saw one clerk at the reception so it can be a little slow to get to the front desk. Second, the gym is very old and although they have 4 cardio machines, only one is plugged so you can only use the treadmill. Also, the training machine and the weight rack is rather old and needs maintenance, it is useable but it makes a lot of noises so you´ll notice a variety of creeks and clancks through your workout. Third, the buffet is very good, has a lot of options end good flavor but it is made specifically for Mexicans and even some Mexicans would find it hard to digest, the food is spicy and very hot, although the flavor was very tasty the chili was way too hot and that took a toll on our stomachs later on The rooms are well furnished and have good amenities nevertheless the shower is very difficult to regulate and we ended up making a mess in the bathroom and waisting a lot of water until we could get a decent temperature and flow in order to shower. On the minor issues, we found annoying that the lights over the bed are very bright and are placed directly over your line of sight which makes it impossible to stare upwards while lying in bed. finally, we never understood the theme of the hotel since it is a mixture of modern decoration with very old hacienda type motives, also the clerks and waiters are dressed as ranchers but the restaurant is furnished in a very modern/fancy fashion

vähemmän