Racquet Cuernavaca

“A great fit for our group.”

Our mission group of 11 came here for a week. The grounds are lovely and safe. The kids in our group especially loved the pool. The architecture is beautiful and the open air dining area was greatly appreciated. Rooms are basic and clean. They have hair dryers and mini shampoos/conditioners in the… lisää

Our mission group of 11 came here for a week. The grounds are lovely and safe. The kids in our group especially loved the pool. The architecture is beautiful and the open air dining area was greatly appreciated. Rooms are basic and clean. They have hair dryers and mini shampoos/conditioners in the room, so that’s one less thing to pack (good to know for next time.) Staff have all been friendly and accommodating. Many in our group do not speak English and the waitstaff has been very patient and helpful. I believe when both sides approach a conversation with friendly intent, nobody has had any difficulty communicating. We will continue to come here for our mission trips. It is convenient to all the locations we visit while here.

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“Paradise”

Breathtaking views from my upper-floor balcony. The elevation is mile-high. The grounds are immaculate, though aged. The restaurant has delicious food. The staff so far has been very kind to this gringa from El Norte, and helps me with my Spanish, which is limited but growing. This place is co… lisää

Breathtaking views from my upper-floor balcony. The elevation is mile-high. The grounds are immaculate, though aged. The restaurant has delicious food. The staff so far has been very kind to this gringa from El Norte, and helps me with my Spanish, which is limited but growing. This place is comfortable and lovely, though it could use a touch-up a place or two. Another review complained of hard beds. I do not find it so. I’m rested when I wake up, and I have a pain disorder, so disagree with that finding. Those who complain about breakfast are also mistaken. I order off the menu and am quite satisfied, though the food was not hot this morning.

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“Lovely hotel with great staff. What you would expect from a small resort.”

The hotel is great. The staff was super accommodating and friendly. Rooms are good sized but lighting is very dim. Booked two rooms; in one room most of the outlets didn't work and the ac didn't turn on. The grounds are beautiful and well maintained - busy on the weekends due to tennis tournament… lisää

The hotel is great. The staff was super accommodating and friendly. Rooms are good sized but lighting is very dim. Booked two rooms; in one room most of the outlets didn't work and the ac didn't turn on. The grounds are beautiful and well maintained - busy on the weekends due to tennis tournaments. Food is good, service is a bit slow. Staff was helpful in coordinating transportation. One criticism, the salon did not do a good job with a simple blow and style - not worth the $50 that was spent.

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“Nice hotel but very unprofessional waiter”

The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have "to accept that breakfast will take about 30 minutes to be served" " to be quiet to … lisää

The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have "to accept that breakfast will take about 30 minutes to be served" " to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more" not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, his response literally was ""well I'm sorry but you will have to wait as much as needed to get your food"!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.

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