Holiday Inn Express & Suites Monterrey Valle, An Ihg Hotel

“Almost perfect, but breakfast needs to be earlier for business clients”

This is a nearly perfect business hotel. The rates are good, location is nice, accommodations are modern and the views were a very pleasant surprise. During the holidays they had a nice festive atmosphere in the lobby. The primary reason for the 4 stars is that as a business hotel, breakfast need… lisää

This is a nearly perfect business hotel. The rates are good, location is nice, accommodations are modern and the views were a very pleasant surprise. During the holidays they had a nice festive atmosphere in the lobby. The primary reason for the 4 stars is that as a business hotel, breakfast needs to start at 6 am. We, along with many others, were lined up and waiting for the breakfast to open each morning. For many of us, our meetings start at 8 am and Monterrey is our base point so we will have to travel to the sites. 30 minutes can make all the difference from relaxed to rushed. Otherwise, I highly recommend this very good hotel.

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“Business trip style”

The hotel itself is very nice. Pretty, clean, and kept well. The rooms as well, Were great; simple yet clean, comfortable, with great views and comfy beds. Even the bathroom was pretty. When you check in, they give you these vouchers for you and whoever is staying with youfor breakfast. So, if … lisää

The hotel itself is very nice. Pretty, clean, and kept well. The rooms as well, Were great; simple yet clean, comfortable, with great views and comfy beds. Even the bathroom was pretty. When you check in, they give you these vouchers for you and whoever is staying with youfor breakfast. So, if you forget it, lose it or just simply don't have it, you can't eat. Breakfast was pretty decent though, a combination of a continental and Mexican breakfast. Plus, staff in the dinning room were very nice and helpful and that is always appreciated, especially early in the morning. Wish their front desk was the same. Their parking is a bit strange in my opinion since they don't have one on site and instead you have to park in a shopping centers garage. I tried to get help from one of their front desk personnel and the look of annoyance on this guys face just irked me, especially since I approached him as polite as possible. At one point, he laughed at us when we told him the instructions he was giving were not making sense. In the end, I assumed he felt us being annoyed and just took a deep breath and drew us a map but even while doing so, was condescending with his tone. Not the best experience. There is a shopping center next to the hotel with stores, restaurants and coffee shops but for the most part, you'll need a car to go elsewhere since there was nothing else nearby. Again, beautiful hotel but not the nicest front desk reception at any point in the day.

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“Good Hotel, but not up to par with other HIE's”

Staff is not friendly at all. Breakfast is Bad compared to other Holiday Inn's. No cinnamon rolls. Beds and pillows are what you expect, great. Clean Rooms and Hotel grounds are well kept. Plenty of great options around, would not come back. Front desk staff needs a customer training session.