Camino Real Puebla Angelopolis

“Solid Hotel”

My room was updated, the bar looked nice and it was a fun area, the pool area was beautiful. Drinks a a bit expensive though. I unfortunately had a room facing the street and it was a little loud at night with speeding cars.

“Not great”

Staff was not friendly, bathroom floor was dirty, it’s really right on a major highway, not centrally located. We were able to get a soccer team and families on one hallway, which was nice. Pool is pretty. Breakfast is a pretty good buffet. Ok for one night but not longer

“A visit of many pros and cons”

Things did not start well. The doorman dropped my case on arrival, damaging the handle, so I was not in the best of moods when we were shown to the room. I had a booked a split-level room, but this was facing the main highway and the 15ft high window did not seal properly so the road noise was in... lisää

Things did not start well. The doorman dropped my case on arrival, damaging the handle, so I was not in the best of moods when we were shown to the room. I had a booked a split-level room, but this was facing the main highway and the 15ft high window did not seal properly so the road noise was intolerable. What's more, the room wasn't made up and the blinds didn't close fully, so bright sunlight streamed into the room. Things became worse when, shortly after arrival, illegal motorcycle races were held on that road. The hotel staff were sympathetic and moved us to a quieter but much smaller room on the other side of the building. The following day, they moved us to a suite higher up so, although the visit started badly, I can't fault their willingness to make amends. The hotel is moderately comfortable in an 'affordable business hotel' sort of way but, despite a pleasant pool and patio area, I wouldn't recommend it for a family get-away. However, its restaurant is good, and the staff were pleasant and helpful. The only exception was a person who expected to be tipped when I paid for a breakfast buffet. That was unprofessional. I would award this stay two-and-a half stars because two seems a bit harsh, while three seems a bit generous. But the efforts of the staff - and especially those of a lady at the front desk named Fernanda who made every effort to sort out the problems - tip the balance up to three.

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