City Centro By Marriott San Luis Potosi

“Inconsistent Service Despite a Comfortable Stay”

Our experience at City Centro Marriott San Luis Potosí was mixed and noticeably inconsistent compared to our stay last year, which was much better. Upon arrival, the front desk staff was welcoming and attentive, which gave us a good first impression. The room itself was clean, comfortable, and wel… lisää

Our experience at City Centro Marriott San Luis Potosí was mixed and noticeably inconsistent compared to our stay last year, which was much better. Upon arrival, the front desk staff was welcoming and attentive, which gave us a good first impression. The room itself was clean, comfortable, and well maintained. However, service throughout the stay varied greatly depending on the staff member. Restaurant service was slow; while the waiter tried, it was clear that additional training is needed to improve efficiency and attentiveness. We booked through Expedia with VIP perks, which were supposed to include benefits such as a discount or possible room upgrade, but these were never mentioned or acknowledged by staff. Another inconvenience was that the phones were not set up for room-to-room calls, which meant we could not call my parents’ room—something that should be standard in a hotel of this level. When we left our bags in the lobby and returned later to eat at the hotel, a bellboy was following us around without explanation, which felt uncomfortable. We only realized he was the bellboy after asking. Clear communication would have avoided this confusion. At departure, service again fell short. We requested a taxi and received one, but when retrieving our bags, there was no assistance loading them into the car. No staff was present at the door, and the bellboy who was following us around earlier was nowhere to be found. Overall, the service felt uneven and disorganized, and at times did not make sense given the brand standards. Unfortunately, the level of service has declined compared to last year. The hotel has potential, but staff training and consistency in service are clearly needed to meet expectations.

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