Four Points By Sheraton Lagos

“Top Notch Hotel - Great Service, Staff and Facilities”

I was very happy with my recent stay at the Four Points in Lagos. Immediately at check-in, Cynthia recognized my Bonvoy loyalty, clearly outlined the benefits and proceeded to consult with her manager in order to assure a room upgrade despite very high occupancy. Very professional and warm start to… lisää

I was very happy with my recent stay at the Four Points in Lagos. Immediately at check-in, Cynthia recognized my Bonvoy loyalty, clearly outlined the benefits and proceeded to consult with her manager in order to assure a room upgrade despite very high occupancy. Very professional and warm start to the stay. The place is always buzzing and it’s great to sit around reception at the cafe , drink good espresso and see a snapshot of Lagos life. The terrace bar has local craft beers on draft and gets a good crowd in the evening. The room was great, comfortable bed, ample space, strong WiFi and good air conditioning. Security is strict; thorough car entry controls, card control for elevators, meaning you don’t have to worry about relaxing during your stay. Location is great for all Victoria Island nightlife. I’ll definitely return on my next trip to Lagos.

vähemmän

“For your attention please ”

Overall nice hotel with following comments: Gym - well equipped. But need more regular cleaning and wiping of the equipments Room - the room I was in for nearly 4 weeks stay is just too dark at night. Many lights bulbs are out. Got to request for an extra standing lamp. Sauna and steam room - l… lisää

Overall nice hotel with following comments: Gym - well equipped. But need more regular cleaning and wiping of the equipments Room - the room I was in for nearly 4 weeks stay is just too dark at night. Many lights bulbs are out. Got to request for an extra standing lamp. Sauna and steam room - loving it. But should not restrict one tower per guest. Breakfast - should freshly cut the fruits and not pre-cut and refrigerator the night before. The watermelon is no longer juicy the next morning. Suggest to Invest new and extra coffee machine. TV the movies channels are very irritating. 50% of the 14 channels can't stream properly. Was told is due to problem by the movie service provider. If the channel not working properly, then SHUT IT DOWN. Don't leave the jerky and choppy screen irritate the guest. Most of the employees are very accommodating. Following Miss Elizabeth and Mr Ganiyu are worth mentioning. Lastly, Mr Fong here. Not Mr Bangke

vähemmän

“Friendly and hardworking staff”

My experience started out great with a warm welcome and easy checking. When I got to my floor I was greeted by an overwhelming and potent smell coming to find out it in all of the floor of the hotel. Smelled like a massive spray of insecticide. I noticed guests seemed to be unbothered by it or walk… lisää

My experience started out great with a warm welcome and easy checking. When I got to my floor I was greeted by an overwhelming and potent smell coming to find out it in all of the floor of the hotel. Smelled like a massive spray of insecticide. I noticed guests seemed to be unbothered by it or walked around carefree. I got to my room the bedroom space was as described/pictured in the Marriott bonvoy app. But the bathroom are like motel grade bathroom and black mold on the wall. I asked for a different room and the night manager was kind enough to show me different rooms on different floors available that night which I came to conclusion that all or most bathrooms are motel run down grade level but charging premium rooms prices. I wanted to check out so badly but I had arrived at 2am after a long 24 hr flight. The night manager promised he would speak with the day manager Kemi and maybe since it’s day shift there may be possible check out into a nicer room. When Kemi arrived she called and promised me on my third night I’ll get a room with an updated bathroom. No one called me on to update me on checking into this room with updated bathroom. I called about change of shift and Femi was the evening manager who almost did not want me to go to see this room with updated bathroom and kept showing me rooms with motel grade bathrooms. When I realized Femi wasn’t keeping Kemi’s promise. I told Femi my problem is not the bedroom/living room space which is the alright and acceptable can be better but my problem is this motel grade bathrooms that you all keep showing me. I didn’t pay about $350/night American dollars to come stay in a motel grade bathroom. Motel bathroom are worth less than $100/night but here I am paying $350/night for a glorified motel. All these showings of different rooms on different floors is how I noticed that the hallway are run down and dilapidated no one even considered painting or changing the carpet or making the smell more pleasant. It’s that potent toxic like smell. That you’ll smell on all floors except the lobby, which is also not well air conditioned. Hang around there long enough and you’ll need to take a shower. Back to my change of room story. So I called Kemi back after feeling manipulated asking for my promised upgraded room. That when I was moved to a “ blue bathroom” nice enough to feel comfortable taking showers for the $350/night I signed up for. Which I stayed 4more nights. Take home. There are plenty of hotels with beautiful rooms and bathrooms. Go look before you book. So you don’t fall for this mess. I’ll be posting a video in other platforms that allow videos to be posted so be on the lookout for the motel grade bathrooms. There are actually pictures available outside Marriott bonvoy app. I didn’t shop around until I saw my motel grade bathroom. So it’s my fault. Otherwise I had a pleasant experience of course (hence my 4/5 star) after my upgrade and staff were pleased but I will not be back only if I know that potent smell is gone and I know I’ll not be getting a motel grade experience for $350/night. Avoid this glorified motel. To make matters worse it felt like a huge downgrade but same price because I was coming from mainland which I had stayed 3nights in Marriott there and 3 nights in Legend by Hilton hotel close to muritala airport. Oh gosh the $350/night will make you forget you’re in Nigeria once inside. Very beautiful, clean, and breathable.you’re breathing fresh air.

vähemmän

“Good option in the island”

Great visit! We kept extending our stay. Lots going on in this hotel. We had a junior suite and it was very spacious. Seems the rooms have been renovated. The halls could do with renovation too. Most of the staff are accommodating. However they need to be empowered to solve issues faster or have mo… lisää

Great visit! We kept extending our stay. Lots going on in this hotel. We had a junior suite and it was very spacious. Seems the rooms have been renovated. The halls could do with renovation too. Most of the staff are accommodating. However they need to be empowered to solve issues faster or have more senior staff present. Good location. Would go back.

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