Skistar Lodge Trysil

“Great costumer support”

Cassandra was purely sensational the customer support was amazing.

“Excellent”

Wonderful wellness retreat and gorgeous food i think it has improved from a few years ago and is good quality and selection. ( have been 3 times so now 4th). They also have sledges that u can use for free and I thoroughly enjoyed so thank you for thinking of this and making even more magical. Other… lisää

Wonderful wellness retreat and gorgeous food i think it has improved from a few years ago and is good quality and selection. ( have been 3 times so now 4th). They also have sledges that u can use for free and I thoroughly enjoyed so thank you for thinking of this and making even more magical. Other friends also did enjoy lot. Lockers modern and lovely Nordic bar and one with nature decor. Even saw the Northern Lights one of my dreams!!

vähemmän

“Some good points some improvements could be made. All in all we had a nice time but please seve hot food and better access to th”

We have just spent the week at this hotel and resort. A bit of a mix bag review. Was unsure whether to gice 3 or 4* Firstly check in was ok we like a physical card rather than a phone app. Room size ok but not much space for the suitcases to go! Clean towels and service every day👍 we paid extra for… lisää

We have just spent the week at this hotel and resort. A bit of a mix bag review. Was unsure whether to gice 3 or 4* Firstly check in was ok we like a physical card rather than a phone app. Room size ok but not much space for the suitcases to go! Clean towels and service every day👍 we paid extra for half board. Buffet breakfast and dinner. Now this is good BUT food needs to be hotter, sitting under a lamp with no heat is no good. Food was cold which was a shame as there was a good range/choices. Now the swimming pool is a bit of a problem... we were on the understanding that the pool was included in the stay and that if you wanted to use spa facilities then you'd pay extra. This is not the case. Also, get booked quickly so we only managed to go once! Can I also suggest that you provide a swimming costume spinner to help fey them, going back to the room with a wet costume is crazy and took days to dry! We like the two vouchers to eat at a different part of the hotel. But thought the place lacked entertainment could have been so much better. Ski bus service isnt great either, so much better in France/Italy etc and the town itself is limited to. So as I said mix bag good and could do a lot better.

vähemmän

“Great stay—until the hotel was taken over by a conference!”

We had a great stay initially—the ski resort is excellent and the hotel was comfortable, clean, and well located. However, this completely changed towards the end of our stay when the hotel hosted a very large conference group without any prior warning to guests. The conference effectively took ov… lisää

We had a great stay initially—the ski resort is excellent and the hotel was comfortable, clean, and well located. However, this completely changed towards the end of our stay when the hotel hosted a very large conference group without any prior warning to guests. The conference effectively took over the hotel facilities. On Friday morning, breakfast was so overcrowded it was extremely difficult to access, which is unacceptable when it is part of the stay we paid for. On Saturday night, there was a party in the hotel with loud, thumping bass that could be felt vibrating through the floor until around 1am, making it very difficult to sleep. At no point were we informed this would be happening, and the lack of communication and consideration for other guests was extremely disappointing. It’s a shame, as the hotel was very good otherwise, but the way this was handled significantly impacted our experience.

vähemmän