Pearl Continental Lahore

“Excellent”

I visited the PC office at airport to avail of their services, and Shahbaz Ahmed assisted me exceptionally well. He also provided me with a complimentary car service, which I truly appreciated. The office environment was very welcoming, professional, and impressive.

“Especially thanks to miss Najwa from reception”

Miss Najwa at the Pearl Continental Hotel Lahore highlight her exceptional professionalism and dedication to guest satisfaction. Guests consistently commend her for going out of her way to assist with room upgrades, handling issues efficiently, and ensuring a comfortable check-in and check-out expe… lisää

Miss Najwa at the Pearl Continental Hotel Lahore highlight her exceptional professionalism and dedication to guest satisfaction. Guests consistently commend her for going out of her way to assist with room upgrades, handling issues efficiently, and ensuring a comfortable check-in and check-out experience.

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“Reception staff”

We are staying at pc very memorable stay ever ms Rubab GRM very professional and dealing very well room was very comfortable. We have many rooms all rooms very comfortable and nice always appropriated service

“Should no longer be classified as a 5-star hotel”

The rooms are old, worn out, and have clearly not been renovated for many years. In our opinion, this property should no longer be classified as a 5-star hotel. There was also water leaking from the ceiling, apparently from the air conditioning system. While the reception and lobby area are attrac… lisää

The rooms are old, worn out, and have clearly not been renovated for many years. In our opinion, this property should no longer be classified as a 5-star hotel. There was also water leaking from the ceiling, apparently from the air conditioning system. While the reception and lobby area are attractive and well-maintained, the guest rooms are outdated and definitely do not meet 5-star standards. In addition, it is quite inconvenient to enter and leave the hotel due to very strict security procedures, which can be time-consuming. Our children's room smelled strongly of cigarette smoke, and the hallway also had a noticeable tobacco odor. This was particularly disappointing as we had specifically booked a non-smoking room. When we raised the issue with the staff, the response we received was simply, "What do you want me to do about it?" We were then told that the matter would be discussed with a manager, but it took a very long time before we heard anything further. Overall, the handling of our complaint was unprofessional and disappointing.

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