Santa Clara Country Hotel

“Stunning location”

This place is in an amazing location, like another planet. The hotel and pool are very well finished and maintained. It feels a bit like it has so much more potential though. It has the feel of a b & b where you are staying with the owners in their own house. Some background music in restaurant wou… lisää

This place is in an amazing location, like another planet. The hotel and pool are very well finished and maintained. It feels a bit like it has so much more potential though. It has the feel of a b & b where you are staying with the owners in their own house. Some background music in restaurant would help too. The dinner menu wasn’t extensive but good food. Breakfast was ok however the lady owner cooked us an amazing omelette. I would stay here again but think it unlikely that the opportunity would arise. I would recommend to others.

vähemmän

“Peaceful getaway”

If you are looking for absolute peace and quiet and beautiful views to get away from the daily grind, this would not be a bad choice. This hotel is situated on the Santa Clara dam in the middle of the Alentejo. Mind you, this is a remote location, far from everything. There is a pool at the hotel a… lisää

If you are looking for absolute peace and quiet and beautiful views to get away from the daily grind, this would not be a bad choice. This hotel is situated on the Santa Clara dam in the middle of the Alentejo. Mind you, this is a remote location, far from everything. There is a pool at the hotel and some activities available on the lake, but as the weather wasn’t great, there was little on offer. The hotel restaurant happened to be closed so we had to drive 6km to the nearest restaurant, which was quite basic, as most other restaurants in the area. The owner and staff were extremely welcoming and friendly - this is a family-run hotel. Breakfast was great - freshly squeezed orange juice, warm flaky croissants, etc - but the service slow, as they only had one staff member to wait on all the tables (no buffet due to COVID-19). The room had a magnificent view and the bed was comfortable, but bathrooms and doors, have seen better days and could do with some modernizing. Overall, I enjoyed my stay but I would recommend going when the weather is warm and sunny and provided the restaurant is open.

vähemmän

“Such Potential. But sadly let down by poor staff.”

OK to start with I want to say that this hotel is in a fantastic location with views to die for, the hotel's overall condition is very good and the room we had was very clean and faced the lake and was great value at 99 Euros for the 31st July 2018 booked through bookings.com. So now a summary of o… lisää

OK to start with I want to say that this hotel is in a fantastic location with views to die for, the hotel's overall condition is very good and the room we had was very clean and faced the lake and was great value at 99 Euros for the 31st July 2018 booked through bookings.com. So now a summary of our one night stay, we arrived early at about 11am and was very pleased to be allowed into our room we had ridden up on a motorcycle and wanted to get into pool clothes and relax by the poo which we did. We asked if the pool area had a bar and was told it was closed, not a huge problem and we settled down poolside all on our own. Now up until 1pm we had a great time and then decided to go for lunch in the hotels restaurant, we were presented with a A4 sheet of paper saying this was the menu for both lunch and dinner tonight and we were amazed that there was so little to choose from, not a single chicken dish to be seen (always thinking chicken is a safe bet when in unknown places) so along with pretty much everyone that was there we settled for a toasted cheese and ham sandwich which I have to say was very nice. But getting a drink was painful the girl behind the bar didn't even know how to pour a Bacardi and coke ?? stating she didn't normally work in the bar. But the real pain started at dinner. Again same menu very very limited and so again we were forced to settle for a cheese and ham and omelette but first we had a soup which was almost cold. We would have complained but everything took so long. The biggest problem by far is the lack of common sense the staff had you can see they want to help but really until they are asked they just looked bemused wondering whats coming next. They are very young and clearly not used to this environment. Breakfast was just as laughable the coffee pot was empty and after about 10 people was standing around for 15 minutes we were able to ask for some more coffee and then when it turned up the girl took the milk thermos away, so now we were standing with black coffee wondering when she was going to return, when she did she came back with more items knowbody needed and eventually when we asked again for milk it turned up so getting a cup of coffee took about 20 minutes and then it was only warm. I have to say with the views available if this restaurant was run by professional staff and was know for being a high class A'La Carte restaurant people would come from miles away to enjoy the food views and ambience. But right now apart from the views there is absolutely no reason to visit this hotel unless you bring your own drinks and BBQ a meal on the lake front by the Dam. Sorry but the staff have no idea and its completely un organised something unacceptable in the hospitality business.

vähemmän