Masa Hotel Wellness & Spa Campo Grande Lisbon

“Beautiful Lisboa!”

We had a really great few days staying at this hotel. The location was just perfect, especially if like us you want to stay outside of the city but be close enough to it. It was also a 10 min drive from the airport so we hopped a bolt, which cost a considerably lot less than a private taxi. Our … lisää

We had a really great few days staying at this hotel. The location was just perfect, especially if like us you want to stay outside of the city but be close enough to it. It was also a 10 min drive from the airport so we hopped a bolt, which cost a considerably lot less than a private taxi. Our room was a little small to be honest but we didn’t need much space! It was clean to the eye, but when I dropped something under the bed, it was quite apparent that it was a little dusty under there ☹️, a little more attention to detail is needed especially as the makeup mirror was missing also. The metro station was approximately 10-15mins walk away and the train took us straight to the city centre, for just under 4 euros return, you can’t ask for better! The staff were all friendly and helpful. We had breakfast included and it was actually worth the price. Being someone that doesn’t eat meat or eggs, there were ample alternatives to choose from. I love Lisbon, it’s one of my favourite cities and it never disappoints. The people, culture, sights, food… list is not exhaustive! The highlight of our stay was eating at the Chapito a Mesa - a rooftop restaurant located at the top of an old building dedicated to developing artists. A great stay in Lisbon, until next time!

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“Not wow’ed!”

While the hotel itself it beautiful and amenities, rooms and common areas are all modern and beautiful, I was truly disappointed with customer service at reception and restaurant.

“It can work”

Jocelyn was not welcoming during check in. She did not greet me. I had to say hello and ask her how she was doing. She responds with, “you have a reservation here, right?!” Umm of course lady, I’m not here close to midnight asking for spare change. I had an overnight layover. The room was gorgeous,… lisää

Jocelyn was not welcoming during check in. She did not greet me. I had to say hello and ask her how she was doing. She responds with, “you have a reservation here, right?!” Umm of course lady, I’m not here close to midnight asking for spare change. I had an overnight layover. The room was gorgeous, spacious, and clean. Breakfast was not organized. I put my tea down to grab my food and a few moments later my tea is missing and other people are placing their food down. The breakfast was not good. The fruit was not fresh.

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