Forte De Gaia, Autograph Collection

“Best stay in Porto”

The hotel has a lovely atmosphere, with attentive and friendly staff who make you feel genuinely welcome. The rooms are beautifully decorated and the beds are exceptionally comfortable. The pool area is also a great place to relax. We were upgraded to a suite with a terrace next to the pool.

“Excellent hotel”

Fantastic location with views from 7th floor over the Duoro Breakfast was amongst the very best I have had in a hotel. Staff were very friendly and highly efficient. The location on the south side of the river was excellent in amongst the port "caves"

“Good, not great.”

5-star delivered by people who have never experienced 5 stars. They kind of tick every box, but the between-the-lines stuff is lacking. Examples. The water... The bottled water in the rooms tastes of treated sewage. Why not serve clean bottled water like everyone else does?? Pool towels... Why not … lisää

5-star delivered by people who have never experienced 5 stars. They kind of tick every box, but the between-the-lines stuff is lacking. Examples. The water... The bottled water in the rooms tastes of treated sewage. Why not serve clean bottled water like everyone else does?? Pool towels... Why not have pool towels available...at the pool!?!? They have a tote with two pool towels in the room. When you head to the pool the second morning, the towels are nowhere to be found. Then they tell you to ask the reception for more towels, which then take an hour to arrive. And housekeeping still doesn't resupply - so repeat the ritual again the next morning. Empty minibar. What? A 5-star hotel doesn't stock the fridge... As if wasn't enough that the free water is gross, but you also don't have any options! Also, we booked (and paid) a river view but got a pool view (literally opposite side of the building from those with a real river view), but with a "partial river view" (you have to stand in the right spot to catch the river through a side window). This, of course, could be on Expedia / hotels.com. Anyway, it's the little stuff like this that they seem to get wrong a lot. The good stuff - friendly staff, impeccably clean rooms, the pool area and the restaurant terrace are very nice, the food is very good all the way through (even if the breakfast is a little on the safe side...). The sommelier found a perfect wine for us at a price that was delightful.

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“Not Great For Marriott Elites!”

This hotel is lovely (& if you book for the pool I completely understand — me too). The staff are helpful in navigating / booking excursions. The rooms are nice. However, they have some strange rules around elite upgrades. While they have king suites in the SNA pool with Marriott, they refuse t… lisää

This hotel is lovely (& if you book for the pool I completely understand — me too). The staff are helpful in navigating / booking excursions. The rooms are nice. However, they have some strange rules around elite upgrades. While they have king suites in the SNA pool with Marriott, they refuse to upgrade Titanium / Ambassador members to these rooms without paying a hefty fee. It’s stingy and not a good look for the hotel to be honest. I’d recommend going elsewhere if you have Marriott status as they play games with upgrades!

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