Ibis Styles Lille Neuville En Ferrain

“Good value for money”

It was a perfectly fine hotel close to our French office at a reasonable price. The in-house restaurant was quite good, and the staff were very friendly. I slept very comfortably too. The fitness room is sparse, and the breakfast buffet is fine, but nothing special. All in all and much like othe… lisää

It was a perfectly fine hotel close to our French office at a reasonable price. The in-house restaurant was quite good, and the staff were very friendly. I slept very comfortably too. The fitness room is sparse, and the breakfast buffet is fine, but nothing special. All in all and much like other Ibis Styles hotels, it is a good option if you appreciate value for money. I really liked the murals and artworks.

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“Extremely disappointed - personal item never returned despite months of promises.”

I stayed at this Ibis hotel in August and accidentally left behind a necklace with great emotional value. The staff confirmed that they had found it and told me they would arrange to send it back. I was very grateful at first — but months later, I still haven’t received it. I followed up several t… lisää

I stayed at this Ibis hotel in August and accidentally left behind a necklace with great emotional value. The staff confirmed that they had found it and told me they would arrange to send it back. I was very grateful at first — but months later, I still haven’t received it. I followed up several times by email. In early September I was told they were “taking care of it,” but since then there has been complete silence. No updates, no replies, nothing. It’s deeply disappointing and very unprofessional to treat a guest this way, especially when it concerns a personal item that means a lot to them. I didn’t expect miracles — just clear communication and a bit of care. Unfortunately, I experienced neither. If you stay here, make sure you double-check your belongings before leaving, because if you forget something, you might never see it again.

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“Nice rooms but some niggles”

Nicely decorated and comfortable rooms with good outdoor space, but quite a few niggles. Beware that the ‘total price’ quoted that includes ‘all taxes and fees’ does not in fact include tourist tax. Apparently it’s in the terms and conditions but I’ve never encountered this in my many years of stay… lisää

Nicely decorated and comfortable rooms with good outdoor space, but quite a few niggles. Beware that the ‘total price’ quoted that includes ‘all taxes and fees’ does not in fact include tourist tax. Apparently it’s in the terms and conditions but I’ve never encountered this in my many years of staying at Ibis Styles. The room keys didn’t work properly and we were given 2 interconnecting double rooms for our family instead of a double and twin. The staff tried to help but the alternative was a separate room down the corridor which wasn’t ideal for us. We would have happily overlooked this if it hadn’t been for the surprise tax which just added insult to injury.

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