Hôtel Ermitage

“Nice hotel for a short break”

Nice hotel with a view to the lake and within 5 minutes walking distance to the connected Royal hotel . Room has a descent size with all necessary amenities. Just the shower on and off system was strange. The breakfast was good, lunch was fine too. It has a spa area with a nice swim pool. Overall, … lisää

Nice hotel with a view to the lake and within 5 minutes walking distance to the connected Royal hotel . Room has a descent size with all necessary amenities. Just the shower on and off system was strange. The breakfast was good, lunch was fine too. It has a spa area with a nice swim pool. Overall, would return for a short break.

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“Restaurant not worth the time or money”

We saw that the hotel has nice amenities for families: a small pool, play room, pickleball, a spa, etc and a beautiful location with a nice pathway through gardens with a little bridge and water with Lilly pads. The restaurant has some nice views depending on where you are seated. However, the wine… lisää

We saw that the hotel has nice amenities for families: a small pool, play room, pickleball, a spa, etc and a beautiful location with a nice pathway through gardens with a little bridge and water with Lilly pads. The restaurant has some nice views depending on where you are seated. However, the wine list seemed limited to us and the food is mediocre at best. For lunch: Le Meunière was half bones and soaked in butter that tasted like it had sat for a while. The bread was a little stale. They brought low quality sweet vinegar and olive oil. There were flys everywhere all over the food and drink. The ricotta dessert was runny and lumpy with a sauce that tasted like jam. The espresso was a little watery and they gave us what looked like little crumbs off a cookie in a tiny non aesthetic black plastic container to share with the cafe. The service was very slow and the ambiance is not very aesthetic in the restaurant, just sort of generic. Overall, it's a bit ridiculous for the time, cost, and lack of quality. The staff were all very nice though. I think I'd recommend staying in hotel but eating elsewhere.

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“Lovely rooms, Service inconsistent; Dining with Flies”

On our arrival the reception staff weren’t overly welcoming. We arrived later in the day so perhaps they were just tired (they were adamant they hadn’t received an email from us which I could clearly see had been successfully delivered from my outbox) Or perhaps they were following the example set … lisää

On our arrival the reception staff weren’t overly welcoming. We arrived later in the day so perhaps they were just tired (they were adamant they hadn’t received an email from us which I could clearly see had been successfully delivered from my outbox) Or perhaps they were following the example set by the the general manager, who we never saw smile once (either at guests or other staff members) He appeared to be entirely stand off-ish throughout our stay. The service at breakfast was either delightful, or unremarkable, depending on the person. One thing we couldn’t get beyond though were all the flies on the food at the breakfast buffet. Everything, including the scrambled eggs, were covered in them - and nobody seemed to care! It put us off eating any other meals in the hotel (for reference we stayed at 5 different hotels during our holiday and none of the other hotels had this problem with flies) Another frustration was that it took an age to replenish items - one morning we waited over ten minutes for tea/coffee cups to be provided. We discovered the free hotel shuttle service ‘by accident’ on our final day there (nobody had bothered to share this information with us) The lady who drove us into town was so lovely though! We had such a nice chat - in French, English and Spanish. She was incredibly friendly, helpful and a great asset to the company! If she were running the hotel we might have had an altogether more positive experience! I would like to draw attention to the spa team, every one of whom were exceptional! They were always smiling, eager to engage, and showed great patience and encouragement with my rusty and limited French! They had such great presence and brought an entirely positive energy to the spa. We didn’t have any treatments, so I can’t comment on those, but the steam room, sauna and indoor pool were spotlessly clean and much enjoyed. Our room had a sizeable balcony overlooking the beautiful pool area, grounds (with a truly exceptional herb garden!) and lake. It was clean, tidy and well maintained, with comfortable beds - but seemingly a shortage of pillows. We had one pillow each with one more in the wardrobe to fight over. Of the pillow my husband claimed he commented that he’d ‘get more support from a sock’! All said and done, the Ermitage has the potential to be a fantastic hotel. The grounds, views and facilities are excellent but the disinterested manager, hit-and-miss service and dining with flies meant that, for us, it fell way short of our expectations. Such a disappointment.

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“Good hotel . Restaurant really lets it down”

The hotel is lovely. Very well equipped. Modern rooms, spacious too. We were there with our daughter (8). The shower is a bit iffy. Difficult to maintain one temperature and the pressure on the 1st floor was low. The restaurant is what really lets the place down: we had 4 different not great exper… lisää

The hotel is lovely. Very well equipped. Modern rooms, spacious too. We were there with our daughter (8). The shower is a bit iffy. Difficult to maintain one temperature and the pressure on the 1st floor was low. The restaurant is what really lets the place down: we had 4 different not great experiences. They serve something different from what is actually described on the menu with no prior information. There are stock issues all the time. Things turn up at different times so no one can eat their main course at the same time. And that is IF there is a table available. Even if you stay at the hotels that’s not a given. Eating at the bar: same thing.. they serve different things from what’s in the menu. All in all a nice set of hotels (ermitage/verniaz/royal) but restaurants and bars are not great.

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