Palace De Menthon

“Beautiful hotel”

Lovely hotel in a beautiful location, the hotel is beautifully decorated, and has stunning views over the lake, especially from the restaurant, lovely way to start the day having breakfast over looking the lake! The rooms were very spacious and pillows exceptionally comfortable. We had a room with … lisää

Lovely hotel in a beautiful location, the hotel is beautifully decorated, and has stunning views over the lake, especially from the restaurant, lovely way to start the day having breakfast over looking the lake! The rooms were very spacious and pillows exceptionally comfortable. We had a room with a lake view. The only thing that stopped us giving this hotel 5, was the service. We ate in the restaurant the first night, although the food was good, we felt that that the waiters weren’t very attentive, then again in the bar each night, we had to wait for quite a while to get served, and at breakfast the dirty plates weren’t collected and piled up on our table. I think they were probably just short staffed because of the time of year. And I can imagine that this hotel excels in the summer time!other than the service we had a wonderful stay and would definitely recommend the hotel.

vähemmän

“Hotel op een top locatie!”

Room was very nice! We travel all the time and for us the breakfast was not a 5* experience . No service at the table (coffee, eggs,...) only self service at the buffet

“Great hotel, friendly staff (although understaffed)”

Beautiful hotel in an excellent position on the lake. Friendly staff although it felt understaffed, which impacted service levels. Breakfast was fairly basic for this level of hotel. Great spa, great views, excellent property.

“Comfortable Rooms, Inflexible Service”

Here is the translation into English, with improved flow, clarity, and a polished tone suitable for a hotel review: My husband and I stayed at the hotel for just one night. The hotel’s facilities are excellent — everything is newly renovated, well maintained, and very comfortable. When we arrived… lisää

Here is the translation into English, with improved flow, clarity, and a polished tone suitable for a hotel review: My husband and I stayed at the hotel for just one night. The hotel’s facilities are excellent — everything is newly renovated, well maintained, and very comfortable. When we arrived for check-in, we were asked whether we would like to reserve a table for dinner. Since we were not sure about our schedule, we explained that we would spend the day in the city and decide later. When we returned, we showered and got ready for dinner. I called the front desk to ask if it would still be possible to make a reservation and was told no. Once we were ready, we went to the restaurant anyway, but were immediately told that they could not accommodate us. We even asked if it might be possible in case of a no-show, but the answer was still no. Our only option was to leave the hotel and drive into the city, which is not close (at least a 15-minute drive). As we were leaving, we noticed several empty tables in the restaurant, which is entirely glass-walled. To make matters worse, our car tire went flat on the way into the city, and we had to leave the car there. The next morning, I asked the front desk for a late check-out, but the answer was immediately no. I tried to explain our situation and the unexpected issue we were dealing with, but the best they could offer was one extra hour for an additional €50. In summary, while we had a very good experience in terms of accommodations and breakfast, the rest was disappointing. At the moment when we most needed support, even as hotel guests, we felt there was a complete lack of empathy.

vähemmän