Cgh Résidences & Spas Les Granges Du Soleil

“Nice place worth to visit”

Very nice and beautiful residence where I spent a wonderful New Year's Eve. The SPA is very pleasant and the White Moon is definitely the best oyster bar in La Plagne. Thanks to the whole team who were great! I definitely will be back next time!

“Great apartment but not truly 5 star”

We really enjoyed our stay and would recommend but would not agree with the 5star status for a number of reasons and helpful for others to know what to expect beforehand. Pros: - we had a 3 bed apartment and it was perfect for our family of five. It was spacious, well equipped and had three bathr… lisää

We really enjoyed our stay and would recommend but would not agree with the 5star status for a number of reasons and helpful for others to know what to expect beforehand. Pros: - we had a 3 bed apartment and it was perfect for our family of five. It was spacious, well equipped and had three bathrooms and another separate toilet. We had a huge balcony with wonderful views of the mountains and the village. - lockers for ski equipment were more like little rooms, making storage easy. - sauna, salt room and snow room were wonderful - one of the best I have come across in a ski hotel (although lots of children despite being over 16s only so not managed, in fact, staff ignored them) - reception area nice. - secure underground parking (for a fee) - close to a Spar and a few bars/restaurants in Plagne Soleil. Cons: - despite check-in being 5pm, we did mot get access to our room over an hour later. There were many other families also left waiting. Manager told us that they did not have enough cleaning staff. If you know that you have an issue then it should be managed proactively - find something to appease those left waiting. He vaguely referred to free drinks, after we had already bought some. Not what you want after 2.5 days travelling. - wifi is shockingly poor. Constantly dropping out after a few minutes. Expect to use lots of data. This also affects the TV so don’t rely on having this. - the pool is freezing; children’s pool even colder. You could only brave it for a few minutes. - It’s not truly ski-in/out. We were lucky where we were (reception block), but other blocks require walking back up the hill. The slope to the first lift is quite steep - not great for beginners or younger skiers. If so, expect to walk back from Plagne Soleil centre. Getting back to the hotel requires taking a very long button lift, on New Year’s Day it was not open so had to walk back. - service is not five star. Some are indifferent/unhelpful particularly around the pool. Lacking in customer experience training! You have to make an appointment on checking out so they can ‘check’ your apartment. Even after doing so, refund of the deposit is not given straight away. Anything they find missing will be charged to you so make sure to check your inventory on arrival - some small items in our apartment were missing so we could have been charged. - thanks to other reviews we were aware that pillows were not comfy so we took our own, lucky as we drove so could do this.

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“Nice…but not the 5 star experience you pay for!”

Second stay at this lodge and 2 completely different experiences. No complaints first time round when we stayed in Jan 2023, but deciding to return was such a mistake. Standards have massively dropped. Staff were dismissive and unhelpful. Having stated multiple times prior to arrival that there wou… lisää

Second stay at this lodge and 2 completely different experiences. No complaints first time round when we stayed in Jan 2023, but deciding to return was such a mistake. Standards have massively dropped. Staff were dismissive and unhelpful. Having stated multiple times prior to arrival that there would be 4 adults staying, we were still given an apartment with bunk beds. The Spa was completely over-run with children this time, including in the sauna and steam room, where they shouldn’t be allowed in. It was loud and dirty and not at all relaxing after a long day on the slopes. Staff also appeared to prioritise french residents over british. On one occasion it took us an hour to get the bill for drinks at the bar. We asked twice, then ended up standing at the bar being ignored for 15 minutes. The apartments are nice, clean and well supplied, it’s just a shame the service doesn’t really match the 5 star rating. Also having to sit and wait while someone checks off your inventory list and reviews your cleaning efforts at the end of the stay is pretty demoralising. I have emailed the company twice and contacted them on social media with no response. Would not rate this stay 5 star at all.

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